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"We chose this hotel because it advertised a swimming pool and thought it would be a nice treat for my son and me. Unfortunately, the experience didn’t live up to expectations. At check-in, we were kindly offered a complimentary room upgrade, which we appreciated. Sadly, the upgraded room felt more like a downgrade. There was no toilet paper, no iron, the toilet roll holder was broken. Although reception brought toilet paper and an iron when requested, no one was able to repair the broken toilet...

"Good staff"

"The spa and pool was love, we realkt enjoyed it, but we had no kettle in our room we walked to reception and asked for one, I offered to collect it and take it back but they saud no a member of staff will bring it , we never received it, so couldn't have any drinks in our room, room was clean but dated , but on the whole we enjoyed it, breakfast was great"

"We had an excellent stay, for an old hotel it was very well looked after. Staff were super friendly and the breakfast was good. Excellent position in the town. Will stay again."

"Great food at the tavern and lovely pool and steam and sauna facilities"

"Good value hotel room. Would maybe be good to provide the same number of towels as people the room was booked for. Otherwise no complaints."

"This hotel is very new and clean. The breakfast was great. we enjoyed our stay and will be back again."

"We tried to check in early as we were at a wedding during the day. The receptionist said unfortunately this wasn’t possible despite letting other people to do so and would let us know as soon as a room was available (no one contacted us at all). They offered to hold our bags but we later just found it unattended in the reception area. When we finally were able to check in, we were given a room with one tiny fan with a window that only opened 2 inches. When we queried this with reception, they...

"The history and the grounds were amazin the staff were brillent it was interestin about the history of the priory hotel"

"Clean room great location good staff"

"Good location. Available street parking for when we were there. Breakfast was reasonable but could benefit from having some fresh fruit."

"Our room had a fantastic view over Matlock Bath. It was wizard themed and would suit families looking for good value for money."

"Great location. Good price. Nice and clean and comfy bed."

"34 degrees heat - Air-conditioning didn't work, fan didn't work, lift didn't work, tv broke down in the middle of a world cup match."

"Stayed here for one night. Was given the Honeymoon Suite which was amusing. Room was in roof of the hotel and was unbelievably hot, even with velux windows open. Was given 2 fans which didnt give out any airflow even though they were on full speed. Massive bath but nothing to put in it with the water. Room cooled down by about 2am. I'm sorry but breakfast was awful (scrambled egg that was white and sausages that were rubber). Bed was comfortable enough and staff were cheerful and helpful."

"The staff were friendly. Amy from Housekeeping was amazing as we had 2 very young children that had a couple of accidents. There was service with a smile !! Front desk staff were efficient and friendly Breakfast was great"

"I would never recommend this place to anyone. The staff don’t return emails answer phones or return phone calls. Check-in ends at 9 PM and if you aren’t there you can’t get into your room. I’ve travelled the world and never in my life had such bad customer service. The Travelodge however has excellent staff clean rooms and comfortable beds. At nearly half the price is an exceptionally better value."

"Nice property, great value for money"