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"I did not enjoy the lack of customer service. It took me asking many people to find out where to get towels for the pools and water slides. It's not well marked at all."

"¡Una experiencia sencillamente espectacular! Recientemente me hospedé en el Hotel Lopesan y superó todas mis expectativas. Desde el primer momento, la calidad del servicio, la elegancia de las instalaciones y la atención de todo el equipo hacen que la estancia sea inolvidable. Es el lugar perfecto para desconectar, disfrutar del confort al máximo nivel y vivir unos días de auténtico lujo. Sin duda, un complejo de primera que recomiendo con los ojos cerrados. ¡Deseando volver muy pronto!"

"The resort is very beautiful. The pool is amazing. The resort is very family oriented so if you have children, it’s a perfect resort. It seems like there was more children in there were adults."

"Amazing"

"Moon Palace logra algo que muchos intentan y pocos consiguen: crear un ambiente donde cada huésped encuentra su propio tipo de diversión. La mezcla entre actividades emocionantes, espacios temáticos y experiencias inmersivas hace que el resort se sienta vivo, dinámico y diseñado para sorprender. Yo salí con la sensación de que cada día tenía algo nuevo que descubrir, y eso es exactamente lo que busco cuando viajo. Sin dudas para mí, la piscina de surd fue lo más impresionante y luego descubrí un...

"The rooms were excellent I booked 4 rooms for my husband and I a friend and my friend and her family from England the staffs were all very friendly and polite the food variety excellent I had no complaints big up to Max a kitchen supervisor at the buffet and the reef restaurant I’ll definitely be going back"

"Had so much fun. A great resort for family. Great Beach, great service. The pools were awesome. Just had a great time."

"Great stay, I was actually impressed compared to some of the more expensive resorts."

"Na"

"I have been going to this resort for the past 4 years. I truly love this resort."

"Nice hotel ! Some friendly staff"

"I like that every thing was free. Food was great the alcohol seem really weak but the overall experience was top"

"AC did not work well, they acknowledged the problem but did nothing about it. Dont get roped into the ‘welcome breakfast’! It’ll be a two hour long sales pitch. Expedia gold member upgrade was not honored. Welcome gift of liqour was not honored. The Ocean Dollars you receive for resort spending are useless."

"El mejor hotel super excelente todo la comida muy buena todo muy limpio el personal super cordial.. un Puertorriqueño feliz con su estadía en lopesan definitivamente.. ya tengo mi reservación para el próximo año .."

"This RIU has dated rooms but they were clean and well maintained. Despite a few exceptional workers there, most of the staff (front desk and bartenders) do not care and are simply there for a paycheck. Tori and Jamaine are wonderful at the front desk. Jason was a great bartender at the pool. The servers in the restaurants and buffet were very nice and professional. Other than the Japanese restaurant and buffet at dinner, the food was pretty bad compared to other RIUs we’ve stayed at. The...