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"We specifically asked for cribs for our infants and we were assured that it will be available upon our arrival. Arriving after hours of travel, they said that they have no more cribs available. It was very disappointing. Beware if traveling with infants, bring your own crib. Additionally, after paying extra for a nice view, we got a low floor where another wing of the building was blocking our view. They thankfully allowed us to change rooms after some pleading. Otherwise the hotel was nice,...

"The linens were dirty. The staff was rude after waiting over half an hr in line to check in. The shower water goes from freezing cold to scalding hot without notice."

"Great location! Very nice rooms. Defiantly so the fallsview rooms. Amazing pools and dining. Overall great place to stay."

"When we arrived this hotel we move to Hyatt Residence"

"Clean"

"Great all round"

"Clean room and staff were friendly and helpful!"

"Fabulous view of the falls from our room with a wall of windows, plus free access to the observation floor. Friendly, helpful staff, nice room, and great location just above and a short walk/incline railway ride from the Table Rock Centre and the falls. Would stay again if we ever return to Niagara Falls."