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"Just returned from a three night stay. Found all staff polite, helpful and very welcoming. We could book trips with them and received a map of area. We're also given a name and number to call if we needed assistance whilst out and about. Breakfast was fresh with a good variety. During peek times they did struggle a little to keep topped up. There rooms were good. We had one leak issue due to the weather too which staff were quick to sort out. The hotel is situated in a great location. Best...

"Had a fantastic vacation , would highly recommend "

"The food at this property wasn't good at all, very limited options, the staff wasn't very friendly at all, I had to make a complaint at the front dest, there's a short girl working at the reception desk, who is very rude, I think she doesn't like her job at all, very negative personality. I definitely won't stay there again, also it's away from the city."

"Wonderful stay!!! "

"The menu is limited. I didn't bother with breakfast unless I had to go on an excursion. Although the menu is limited, the food tastes good. "

"Room was lovely, spacious and worked well for our family of 5. The staff are exceptional and the food was varied and offered vegetarians and picky kids plenty to choose from. The less good….the pools are either freezing or way too warm. Our kids were pumped for the water park but we ended up hardly using it because the water was too cold. There’s one heated pool which is so warm it’s like a bath - on warm days the kids were overheating in it. The inside spaces below reception are tired and...

"Exceptional staff, beautiful rooms, delicious food. A real home away from home experience! "

"Das Hotel liegt nahe dem Marktplatz in Marrakesch, also sehr zentral. Dennoch in einer Seitengasse, deshalb ist es sehr ruhig. Das Personal war zu jeder Zeit äußerst freundlich und hilfsbereit. Das Frühstück war hervorragend und frisch zubereitet. Die Zimmer sind etwas klein für europäische Standards, aber man kommt gut aus. Alles in allem ein top Hotel im Zentrum. "

"Compliments: Staff was superb, 5 stars, especially Chaymae who went out of her way to assist with everything. Soufiane was also very helpful. We used the car sevice for outside of the medina and airport pick-up and drop-off, which we recommend for convenience and great service. The hotel housekeeping crew works tirelessly every day and does a great job. Same for the breakfast and kitchen staff who were always friendly, in a good mood and very accommodating. We would have given 5 stars if it...

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"good stay"

"Friendly and helpful staff. They will help you with luggage to and from your transport service (car service). Car cannot drive to fromt door but if you call the riad they will help tell driver where to go and meet you to help with luggage to riad. Very safe while close to the outdoor market. And great spa services!"

"On arrival we received a Free Welcome Pack & Free Drinks. Extremely good & exceptionally high quality Luxury Hotel. The location is fantastic, minutes walk to the city centre. Amazing to see how CLEAN & Polished this place is and smells like Roses. "

"Spa was so so. The jacuzzi's were turned off every one minute so you had to press the button every time to enjoy one minute which was very annoying. Also, the old maroccan guy at the white guy who lets cars through was very discriminating towards me and at some point became extremely mad at me as well for being maroccan unfortunately. Very weird altercation for me."

"I expected more from this resort, but was somewhat disappointed by the amenities and the food service "

"The service is impeccable and the property is beautiful and centrally located. The service was so friendly and accommodating ! We ordered room service which you can access Nobu menu also and it was white glove service. Highly recommend and will definitely comeback "