"C"

"We had a good experience with Navel in the front desk. He took great care of us and allowed us to check in early so we could freshen up before we went out exploring. The bed was super comfy as were the pillows, which are very important to me. The bathroom was just OK and a little outdated. Needs a face-lift. No night light in the bathroom and the bathroom door doesn't stay open. We had to have the front office reset the television so it would work. AC took awhile to cool the room. It was...

"Right from the time we arrived the staff were very welcoming."

"Stayed here before, not changed, clean and tidy rooms, we booked a king size bed room so bigger and worth it. Water machines and re-usable water bottles on every floor and decent coffee machine for free near reception and convenience cupboards on each floor with free items from toothpaste to brushes. save for the hotel is undergoing refurbishment, which it needs, which we were not pre-warned about, it affects the ambience, but not a practical issue in the main, great location, 5 minutes to...

"Positive: Great location in Trafaglar Square! Close to theaters and very walkable. The Coffe Room with good coffee service and comfortable sitting area was lovely. The water stations with refillable water bottles was a nice amenity! Breakfast was good, not great Negatives: first got to hotel with our luggage and while staff saw us and said someone would help get them up the stars, nobody came. Front desk, while effecient, were not overtly friendly. The hostess for breakfast was snooty and...