"I Reserved a room with double bed, but when I checked in they told that it was not available. I told them that I reserved this kind of room and I paid more to have a room with double beds. When I higher my voice and I told them that I will not stay in a room with a queen bed I don’t know how the correct room appears. They need to be more honest with customers and need to know what does it mean customer service. Never again"

"I stayed here a few months ago and I had hoped it had improved, however if anything it was worse. The bathrooms are something out the 1970s, the bath was marked with limescale and in the first room I was given the bath plug was almost impossible to get out and the bath was chipped. In that room the window was stuck open about 20cm and despite the efforts of a maintenance man it would not close. I asked for another room and despite being told that the hotel was full one was magically found. The...

"Absolutely gem, the superior room is super spacious with an incredibly comfy big bed, beautiful bedding with sumptuous linens, high-quality pillows and duvet. I’m always dubious when rooms are called soundproof but this really was. We were in the first floor and it was silent - a miracle in central London! The bar is wonderfully cosy and intimate, the dirty martinis a little too delicious! We didn’t make it to Lima this time but I’ve been before and it’s amazing. Overall, what a find in an...