"Did not like the small size of room even though I booked a double bed. Absolutely no room either side of the bed when really room is just big enough for a single bed. Having a double bed means of course that hotels can charge more! On top of that bed springs dug into me all night so a very unpleasant sleep. No excuse not to not replace the mattresses and suggests penny pinching and trying to save money. Won’t stay again for reasons mentioned above."

"We were very surprised to see the size of the room, the pictures are false. I have been to London before and realize hotel rooms are not like the US, but I actually had to sleep with my suitcase on the bed. There was NO where to put it not even on the floor without literally taking a big step over. We survived and they did give us breakfast on the house. But the pictures have alot to be desired."

"We stayed for 2 nights and 3 days and unfortunately the experience was very disappointing. The room had a strong gutter smell throughout our stay. The shower temperature control was faulty and kept getting stuck meaning we either had boiling hot water or freezing cold water. When we asked for help staff told us to use a towel to turn the knob but it was extremely difficult and we ended up having cold showers. The room itself was very small and the TV didn’t work either — despite reporting it,...

"Lovely greeting on arrival.The lady in charge runs a tight ship and it shows,nothing too much trouble.Breakfast good but a tad expensive,never the less,en joyed our stay......."

"They never cleaned our room during our 5 night stay. The breakfast costs money and literally only consists of muffins. And our room was in a basement area 6 flights of stairs down with no elevator"