Find hotels near Castles N' Coasters, Phoenix from SAR 254

"As many reviews have stated, this property is undergoing a much needed renovation. The renovated parts and the lazy river area were great, our unrenovated room and the complex we were in were not. Definitely not worth the cost if you are in the old parts of the resort."

"room wasnt entirely clean, stains on carpet and old coffee left in the machine. the staff were incredible the pools are very conveniently located and the food was good. wish I didnt have plan's so i could have used more of thr resort amenities "

"Hotel wasn’t in the greatest location felt unsafe wouldn’t be staying here again "

"Yes excellent place 👍"

"I would not recommend this property."

"None of the pictures on Expedia are update, they are pictures from years ago. The rooms stink, the hallway carpets are dirty and trash everywhere, the sidewalks haven't been washed down in years, the pool was green and slim floating at the bottom. Lots of street people. The women at the front desk were very accommodating and tried to fix the situation. We finally stayed at a loft there because when we rented it, it didn't give address until after we paid again and landed up being the same place. Rented a kitchenette with no microwave, no kind of dishes, no coffee pot, 2 out of 3 tv's didnt work, you pay to wash your towels and sheets, no cups, nothing. After complaining they did get us coffee pot and new pots an pans, cups and silverware and they had someone come out and fix the pool but it was still green when we left and they did bring a cable box for 1 tv and a cable for the other. I should not have to complain to get everything corrected but they did try. Unsupervised kids running around and swimming in the pool the next day when it was still green and not ready. Never did get the microwave we asked for. I've never stayed at a hotel that makes you wash your towels and sheets and pay for it at their laundromat. The GM and ladies at the front desk did try and get us things we asked for. Sorry but nothing like the listing at all nor the second listing either."

"I had a great experience staying at Best Western. The property was very clean and well-maintained, and definitely worth the price. From the moment I checked in, the service stood out. Ashley at the front desk was incredibly friendly, welcoming, and professional—she made the check-in process smooth and easy. Breakfast the next morning was just as impressive thanks to Diego. He was awesome—very attentive, hardworking, and clearly takes pride in his work. Everything was organized and well-kept, and his positive attitude made a big difference. Overall, great value, great service, and a clean, comfortable stay. I’d definitely come back!"

"Hotel is clean and updated. Staff was friendly and helpful. I do believe it needs mentioning that the available breakfast is not complimentary. They also charged $10 for parking. The parking wasn’t monitored or secured by a gate. It’s just general spaces around the building. The location of the hotel is in an awful part of town where there are countless homeless people everywhere. However, I never saw any on the hotel property. We did make sure there was nothing of value left in the car overnight. "

"Great place to stay! Beautiful, fun home! Great outdoor space, game room, fantastic kitchen. Great host. "