Find all hotels by Independent in Burlison, TN

"I have yet to speak to the owner due to the same woman being present since checking in. I booked and paid for my room when I arrived and gave her my information to pull up my reservation ,as I’ve done several times through out the years, I was told I just made a reservation which was false because I paid online including the protection fee. She then told me to pay / insert my card to pay AGAIN! SHE THEN TOLD ME IT DIDNT WORK, mind you the screen in front of me was blank so I couldn’t even verify she was telling the truth, so for a second time I did and was charged twice plus a $20 pet fee! EVEN WORSE 2 hours later I received a notification that my card had been charged from the same place for $75 and when I immediately went back to the office she told me she didn’t have authorization to refund my money and that the owner wouldn’t be available until morning. WHICH WAS A LIE BECAUSE THE NEXT DAY HE WAS NO WHERE TO BE FOUND AND SHE WAS STILL AT THE FRONT DESK. She was arrogant, rude, and refused to provide me with any way or information to speak to someone else! BOTTOM LINE I SUSPECT SHE IS STEALING FROM CUSTOMERS/ truck drivers LIKE MY SELF SHE EXPECTS TO CHECK OUT AND BE GONE BY MONDAY WHICH SHE CONVENIENTLY SHE SAYS THE OWNER WILL BE PRESENT!"

"Horrible hotel , water stains and leaks in ceilings , bugs in rooms , construction noise , worst "

"Property clean, room clean, great area . "

"The room was disgusting. There were large rips on the front of the couch, it smelled of cigarettes, the closet door was not hung and leaning into the closet, stains on the curtains and broken soap dish. We arrived after 1am so we were forced to stay there. We checked out 1st thing the next morning and was charged for all 3 nights. "

"The rooms could've been cleaner. An empty orange soda can was sticking from under the couch, looked like a small child may have left hand prints/smears on bathroom door frame after eating possibly. The staff was amazing, the common area were spotless, breakfast was great especially the warm cinnamon rolls and coffee. We were always greeted and asked if we needed anything. Overall nice place to stay when in town."

"On check-in the lady was pleasant and helpful. The room was clean, as expected, but no table chair. After an hr and several office visits we got one. (Need 2 chairs for 2 guests) At 650 am there was NO hot water. It ran app 5 min but only got warm enough to wash hair. Then suddenly like someone turned off the hot it went totally cold. The breakfast was good as always"

"Roaches everywhere. "

"Staff was exceptional as was the accommodations. "

"Very clean. Staff was friendly and efficient. "