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"Riverstone is a diamond in the rough. I initially booked this because it was advertised as a peaceful and tranquil location near everything. A satellite view from google maps make me doubt it. But it is everything it was advertised to be, and more IMO. I paid a little extra for a riverview unit. The river is a peaceful river stream complete with clear spring water, a stoney bottom and boulders. And as other reviewers have mentioned, yes, you can clearly hear the river from your balcony. It is a...

"Great atmosphere and friendly staff!"

"The Westgate Resort property is very beautiful and well maintained. There is no charge for parking but there is a daily resort fee, which we knew prior to booking. There is a pool, fitness center and spa on the property which we did not use but they looked very nice. We ate at the onsite restaurant called Southern Comfort. The breakfast menu was limited and the food was underwhelming, especially compared to the various breakfasts we enjoyed in Gatlinburg & Pigeon Forge. All the staff at the...

"Myself and my husband and children absolutely love this place. There’s so much for the kids to do onsite you really don’t even need to leave the hotel to have fun"

"Excellent"

"Internet was probably the poorest of the 10 hotels on our trip if you get app for town trolley it is easy to plan you trips to town. Great views on park side of hotel. Didn’t like the smoking by guests at door and waiting area for trolley. Wished the smoking was located elsewhere. The back patio facing park is beautiful but not well maintained but with a walk past pool area for serenity and views. Loved Gatlinburg. The young woman handling our breakfasts in dining area was one of the best...

"One of the main reasons I choose this place was for the heated pool Well .. pool was “heated but not warm “ that came from one of the staff I fail to understand how useful a pool heated but not warm is"

"Walking in the smell was TERRIBLE! Stains on the floor and bedspread, tub was stained and rusty, shower head literally came up to my throat (had to bend over to shower!), toilet paper was under the tiny sink (almost didn't see it!) Woke up the next morning and saw a bug crawling along the ceiling on the wall! WILL NEVER GO BACK!"

"We absolutely loved it, will return soon"

"Nice place. We ended up purchasing an extra night."