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"Have stayed before, alwsys been good, clean and good value."

"I have no issues with Hotel as it is pleasant and as expected for the price. Spa was not used because there was staf sickness and the spa staff sat in the staff room most of the day... Anyway my review is not about the hotel or spa but is about two staff in particular. Chantelle - upon arriving and checking in I had some questions and not only did she answer them excellently but she also did it in a way that felt personal to me. Like, I mattered. Like my experience and mindset, mattered. I have been to many hotels and stayed all over the world but she made me feel important to her in the sense of her responsibilities in her jobrole to make sure I was looked after and felt welcomed. She went above and beyond. Thank you. Tye - working on his own during the night shift he was able to help me with some trivial issues and actually was a pleasure to speak to. Very respectful and clearly experienced in hospitality. Credit where credit is due. people are so quick to complain but not to reward with praise. I know it is only text on a screen but Tye made me feel like a human that was seen and heard. Not just another guest of the hotel. Thank you for the conversation and information despite it being very late Tye. To the owners of the hotel, staff like these two people are a credit to your venue. There was another lady that was very kind. Her name was Priscilla and is a new member to the catering team if I am correct. Very lovely & passionate about making sure things are the best!"

"Nice staff. Spacious room"

"The room was clean, comfortable bed and lovely shower. "

"No complaints. It's an Ibis so you know what to expect, but the bed is comfy, the location was convenient, and the room clean. My only comments were we had issues with some TV channels, but it was the morning when checking out, so not a big deal. However, it would have been nice for the bar to be open to maybe midnight, or a little later, so when you get back, the option is open if you fancy another drink."

"Staff lovely and approachable, very helpful but no heating in rooms, limited food menu"

"Nice, convenient room and lovely walks for our dog."

"Very clean, wonderful staff, large bedroom room and bathroom, well stocked and spotless "

"The room was originally quite underwhelming. Parts of the hotel are in desperate need of being refurbished. But they moved me to a different room, and I was very happy with it. It was spacious, clean, and comfortable. The breakfast was not included, but well worth the cost. There were plenty of warm options, and they were all delicious - a true English breakfast. The location is ideal, just a short walk to the naval museum and Gunnery Quays. The staff was also friendly and accommodating. I would happily stay there again."