Find hotels in Basom, NY from SAR 196

"We stay one night for a concert and everything was good"

"The walls are paper thin! Beware you can hear everything through the walls. I asked to be moved to a different room upon arrival. I didn't even get anything out of my suitcase, and I could hear the people through the walls!"

"Make sure your room is not near the ice machine. The rooms look nice, but have no sound proofing whatsoever. You can hear neighbors flush their toilets and cough in their rooms. If you are near the ice machine it will keep you up OR wake you up during the night. I would never stay here again. "

"Clean room and good customer service 👌 "

"Yes!! It did not smell clean. More of a strong chemical cleaning smell! The was a whining noisy above our ceiling in the room! Breakfast was dried out. "

"Dirty "

"Staff was amazing! Driver shuttle to the airport above and beyond! Hilton or this property needs to be more clear on line that parking is NOT FREE when you’re traveling! Only for the night you stay! Please please acknowledge our shuttle driver!!"

"Our experience at the Garden Place Hotel was awful. When we arrived at 6:00 p.m. on Saturday, front desk staff had to check to see if our king room was ready. We were given room 233. As soon as we opened the door to the room, we could see the sag in the bed - it looked like a hammock. I have never before requested a room change but there was no way. I went back to the front desk and was informed there were no other king rooms ready. We opted for a double queen instead. We got to the new room and had no hot water. Called the front desk and was told the boiler was restarted and it should be hot shortly. It was but we got up in the morning and had no hot water again. This time we were told that repair had been called and the only option was to try a different room. We were offered a late checkout but decided to just move on with our day. Very disappointing as we had actually read other recent reviews and thought about canceling but eventually opted to keep our reservation. Definitely a mistake! The staff who we encountered were friendly and doing their best. The property is currently under renovation but they have a ways to go. "

"everything was very clean and the pool was really nice but could be a wee bit warmer. nice rooms. Enjoyed the free breakfast"