"Room wasn’t clean… old food, and dirty clothes. No shampoo, no breakfast no elevator"

"We arrive to find the room have the sheets changed and then it just seemed housekeeping ended cleaning. There was urine on the rim of the toilet, hair in the shower and food on the carpet. Cleaning and maintenance seems to be the main problem. It’s a shame; Staff was delightful. You could’ve been so much better. I actually canceled our next best Western stay at my expense because I couldn’t stomach the idea of having it happen again."