Find all hotels by Independent in Ashburnham, MA

"We're not B&B aficionados, but this was nothingy shy of an awesome experience. Staff/Owners are genuinely kind caring people who go above and beyond to make you comfortable. I would liken the experience to 'Staying with Good Friends'. "

"Fire alarm went off at 2:00 am. Staff didn't provide any instruction or input to the situation. After the fire department arrived, the alarm was shut off . We were told that it was problem in the mechanical room. Hotel did absolutely nothing to compensate for the situation. Having an important meeting the next day and being awaken in the middle of the night made the next day challenging. I would have thought the hotel would have comp'd breakfast or something. My takeaway is the customer experience doesn't matter as long as you pay the bill. "

"The evening staff was excellent! Professional and kind. The day staff was not hospitable at all. When asked for late check out I was told it was not possible. I asked if there was anyone coming into my room after us, I was told no there was not but that they did not do late check out. I offered to pay a 1/2 day rate since my child was not feeling well and wanted to let her rest a little longer and I was told they did not do that. Though, i was told by staff if I had higher status with Marriott it would have been possible for a later check out. We will not be staying here again."

"Always dependable, comfortable, clean rooms and friendly staff."

"Staff- sleeping during of operation. We have to ring numerous time all the while he is passed out at the back of high counter. Cleaning lady mention is he sleeping again. So must be a regular occurrence Maintenance- suspicious cc transactions. Why check in is pain ful by asking information again. Id’s cards are handed already then why do you need to fill up the form again? Room- running water with sewage smell, faucet , tub . Wait for couple of minutes before the water can go down the drain. Security- solicited homeless around, then sheriff around. Go figure the noise "

"Bathroom should have a safety grab bar in the shower as well as hooks for towels."

"Very clean comfortable a in d staff was excellent "

"Great staff. Clean room. Continental breakfast was incredible!!"

"Excellent hosts! Thank you so much for a beautiful weekend! We know Arthur will grow up into a fine young man . "