"Staff really friendly and helpful. Thought the staff were all excellent. Loved the swimming pool which was excellent. Parking really good to have near the hotel.
Bit disappointed with the following though to be honest as hotel is rated 4 stars: Thought the hotel was maintained well in communal areas but in rooms a bit less well - the room I was assigned was far too hot to stay in which was the main problem but also had very tired wrinkling carpet inside and narrow steep staircase up where...
"There's a lot to praise at Dunston hall and you'll read about that elsewhere.
I just want to point out one defect in the hope that someone at Dunston Hall will see this and take some action to prevent it happening again.
We ate at the brasserie on 3 evenings and the cooking was, with one exception, very good. The exception was on the last night when one of my hasselback potatoes turned out to be bad . The attached photo shows how black it was inside. I showed this to the waitress who said she...
"The whole hotel needs a facelift. Lift difficult to operate and had a strange smell. Shower needs 2 types of shower head, not just a waterfall with no shower hat provided. Breakfast was ok but nothing special. Disappointed, expected slightly more from a four star hotel."
"Ordered a cappuccino at the bar and they had no chocolate sprinkles and said they dont use them, strange gor a hotel of your calibre.
The breakfast buffet was really good a nice selection."
"The room was clean and cared for. It had a hairdryer, iron/ironing board, tv and aircon. The bathroom looked like it has been refurbished recently
The staff were friendly and attentive
We paid for the breakfast option, there was a good variety to choode from and it was delicious
The was karaoke in the bar in the evening
A thoroughly enjoyable stay in a great location, central to all the attractions"
"The property it self was nice once you worked out the maze of entrances and where to find the Keys. Whilst there is parking it can be tight to navigate.
upon arrival I was accosted by what I assume was a fellow guests looking for help in checking in, as it self check in. I felt a little swarmed and uncomfortable. The room itself was nice and spacious, clean and functional. Very Warm however due to the hot weather and a lack of aircon.
Later in the evening the Fire Alarm went of apparently...
"Room was lovely and very clean, staff were excellent, helpful in every way.Had breakfasts for 2 kids and 2 adult all delicious.Air conditioning in room was a bonus in this hot weather,"
"Although the room was small there were all the necessary facilities available. Robert the host was very friendly and attentive to our needs. The choice of breakfast and quality were excellent. The hotel is well situated,close to beach and resort centre and car parking is on the street but no problem finding a space."
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