Habanero was closed, so that was a bit disappointing. But Jorge, who manages the fresh margarita stand, always greeted us with a smile and made the best kiwi margarita! Definitely would comeback for him:)
Habanero was closed, so that was a bit disappointing. But Jorge, who manages the fresh margarita stand, always greeted us with a smile and made the best kiwi margarita! Definitely would comeback for him:)
Dongki
Reviewed December 21, 2023Reviewed December 21, 2023
Everything about the property was wonderful. The staff, leadership, and employees COULD NOT have been nicer and more helpful. Food was the best I've had at an all-inclusive. The only thing about it that wasn't perfect was the bar drinks - the mixes tasted cheap and the drinks were not strong. That being said, the service MORE than made up for a very minor issue. If the drinks matched the rest - this place would be HEAVEN!
Everything about the property was wonderful. The staff, leadership, and employees COULD NOT have been nicer and more helpful. Food was the best I've had at an all-inclusive. The only thing about it that wasn't perfect was the bar drinks - the mixes tasted cheap and the drinks were not strong. That being said, the service MORE than made up for a very minor issue. If the drinks matched the rest - this place would be HEAVEN!
The property is absolutely gorgeous. One of the guests was kidnapped by 6 guys who pulled him into a van and shoved a gun down his throat until he transferred $1,000 via a cash app. This was a 10 minute walk from the property, so stay safe and don't go off the grounds.
The property is absolutely gorgeous. One of the guests was kidnapped by 6 guys who pulled him into a van and shoved a gun down his throat until he transferred $1,000 via a cash app. This was a 10 minute walk from the property, so stay safe and don't go off the grounds.
As opposed to one of the larger resort’s maze of paths and pools and restaurants (and people,) the Sun Palace has a more intimate boutique hotel feel. It’s been recently renovated, and it shows.
We upgraded to a honeymoon suite (room 530) at check in (tip: wait until check in to upgrade for an opportunity to negotiate the price. Be prepared to say no to their offer to exchange the cost of the upgrade for a “promotional presentation breakfast” unless that’s your jam… we preferred to pay a...
As opposed to one of the larger resort’s maze of paths and pools and restaurants (and people,) the Sun Palace has a more intimate boutique hotel feel. It’s been recently renovated, and it shows.
We upgraded to a honeymoon suite (room 530) at check in (tip: wait until check in to upgrade for an opportunity to negotiate the price. Be prepared to say no to their offer to exchange the cost of the upgrade for a “promotional presentation breakfast” unless that’s your jam… we preferred to pay a...
Paula
Reviewed September 21, 2022Reviewed September 21, 2022
Hotel is in a new upscale marina area with lovely view. Very quiet and secure with an entrance in lobby allowing you to walk straight to probably the nicest mall in Cancun with many nice restaurants.
Hotel is in a new upscale marina area with lovely view. Very quiet and secure with an entrance in lobby allowing you to walk straight to probably the nicest mall in Cancun with many nice restaurants.
We were they with my husband and my son we had an amazing time! Everybody that work there is very polite. And nice , ver helpful. The food was great! The place is Amazing . 100 percent recommended.
We were they with my husband and my son we had an amazing time! Everybody that work there is very polite. And nice , ver helpful. The food was great! The place is Amazing . 100 percent recommended.
Overall HIGHLY recommended, we'll definitely come back
Highlights:
- Lovely staff, super nice and helpful, all English speaking
- BEAUTIFUL beach that's groomed every morning, essentially private with plenty of chairs/cabanas and real lifeguards
- Very clean premises, pool and grounds were immaculate, better than the pictures
- On site: small grocery/sundries store, kid's play center, 2 restaurants bar
- Overall felt very kid/family friendly
- Conveniently can charge everything to the room,...
Overall HIGHLY recommended, we'll definitely come back
Highlights:
- Lovely staff, super nice and helpful, all English speaking
- BEAUTIFUL beach that's groomed every morning, essentially private with plenty of chairs/cabanas and real lifeguards
- Very clean premises, pool and grounds were immaculate, better than the pictures
- On site: small grocery/sundries store, kid's play center, 2 restaurants bar
- Overall felt very kid/family friendly
- Conveniently can charge everything to the room,...
Khang
Reviewed December 24, 2022Reviewed December 24, 2022
Literally writing this review while waiting for our ride to the airport!
This is our second visit and WE LOVE THIS PLACE!!! The staff is amazing, the vibe is sexy and fun, the theme nights are a must! We are not LS couple but have the best time ever here because everyone is just so nice and friendly while respecting boundaries!!
The sexy pool is great for a good time, However, there are a few places to break away if you need some quiet time.
The restaurants are good, and the staff is...
Literally writing this review while waiting for our ride to the airport!
This is our second visit and WE LOVE THIS PLACE!!! The staff is amazing, the vibe is sexy and fun, the theme nights are a must! We are not LS couple but have the best time ever here because everyone is just so nice and friendly while respecting boundaries!!
The sexy pool is great for a good time, However, there are a few places to break away if you need some quiet time.
The restaurants are good, and the staff is...
Michelle Lee
Reviewed February 21, 2025Reviewed February 21, 2025
First we stayed during the week (in April 2024) the property is just breathtaking! The views are incredible and so are all the people working at this resort! We stayed in the double room with a balcony - definitely worth the little extra - coffee in the morning and cocktails at night on the balcony were awesome! Other reviews were somewhat negative- I can’t imagine what happened on their stay to leave such a negative review- but I am blown away/ stayed here a few times over the past 3 or 4 years...
First we stayed during the week (in April 2024) the property is just breathtaking! The views are incredible and so are all the people working at this resort! We stayed in the double room with a balcony - definitely worth the little extra - coffee in the morning and cocktails at night on the balcony were awesome! Other reviews were somewhat negative- I can’t imagine what happened on their stay to leave such a negative review- but I am blown away/ stayed here a few times over the past 3 or 4 years...
The location of this property is perfect! Our room was great having plenty of space for everyone and the view was amazing! A couple of things that could make this place top notch is some more dining options and nightly shows for everyone! No reservations needed!
The location of this property is perfect! Our room was great having plenty of space for everyone and the view was amazing! A couple of things that could make this place top notch is some more dining options and nightly shows for everyone! No reservations needed!
Staff was very nice and polite always willing to help. The only thing I would suggest is to have the air conditioner up more in the lobby and on the elevators.
Staff was very nice and polite always willing to help. The only thing I would suggest is to have the air conditioner up more in the lobby and on the elevators.
Absolutely beautiful property and some of the most amazing staff I have ever met. This place is such a gem in a place that can be hit or miss with resorts. It was small but so easy to navigate and very walkable. If you’re looking for a second home and another family then this is the place!!
Absolutely beautiful property and some of the most amazing staff I have ever met. This place is such a gem in a place that can be hit or miss with resorts. It was small but so easy to navigate and very walkable. If you’re looking for a second home and another family then this is the place!!
Thomas
Reviewed January 11, 2025Reviewed January 11, 2025
My favorite hotel in Cancun and this is my fifth time in FAC. Went and explored different hotels but I always come back to Fiesta Americana Condesa. This time I brought my mom for her birthday and it was her first time in Mexico and first time in FAC. I can tell you she had blest. Everyone was super nice, friendly, very helpful and fun. From check in to check out I can only say the best.
Also wanted to mention couple of amazing people that made our stay amazing. I will start with Eladio and his...
My favorite hotel in Cancun and this is my fifth time in FAC. Went and explored different hotels but I always come back to Fiesta Americana Condesa. This time I brought my mom for her birthday and it was her first time in Mexico and first time in FAC. I can tell you she had blest. Everyone was super nice, friendly, very helpful and fun. From check in to check out I can only say the best.
Also wanted to mention couple of amazing people that made our stay amazing. I will start with Eladio and his...
Jasmina
Reviewed February 8, 2025Reviewed February 8, 2025
The room was clean very well every day! Staff was very nice and attentive. 7 years traveling to the hotel and so many new add ons! Love that is Adult only now.
The room was clean very well every day! Staff was very nice and attentive. 7 years traveling to the hotel and so many new add ons! Love that is Adult only now.
Maria
Reviewed January 26, 2026Reviewed January 26, 2026