Find 3 Star Hotels in Gurnee, IL from SAR 282

"Booking was easy. Check in, no problem. Requested to be away from elevators and lobby due to traffic and events late at night. Reservation at the main indoor restaurant was poorly ran. Hostess never called my party so we were forced to take our dinner to go and eat it in our room. Thankfully the food was surprisingly good, at all locations in the hotel. Pool was great - water temp was warm (aka perfect). Loved mobile ordering food and drinks! It saved on so much time. Overall, a good experience."

"The room is clean, complementary breakfast was good and the staff was very helpful "

"The AC unit didn’t work and or the heat unit so the room was extremely cold. The hot tub was filled with dirt and rides to the top. The vending machines didn’t work the front desk lady was pretty rude. The doors were all banged up and had gaps underneath them so you could hear everything that was going on inside or out. There was also crackheads and prostitutes that were living on property. "

"Exceptional customer service from the front desk to housekeeping to the kitchen- all very helpful and friendly. Great restaurant nearby..."

"Pool was FREEZING, after kids swam for 10 minutes we noticed they had the windows open in winter. "free breakfast" is just pre packaged muffins and fruit. could never find any workers when we needed someone. The entire hotel is under construction which wasn't stated anyplace and had we known that we wouldn't have picked this place either. Then on top of it they charged us for an extra night and still waiting to get that money returned. "