Find all hotels by Independent in Westborough, MA

"We stayed in this hotel for the second time, big mistake. All my complaints about the first visit were still in place and then there were new ones. First, why stay there. VERY convenient location, right off the highway, perfect for our college graduation weekend. And we ate in the on-site restaurant which was very good. Now why not to stay there. The two things in a hotel that are non-negotiable for me are a comfortable bed and a great hot shower. The bed was awful, big lump in the middle, big enough that it kept making me feel that I was going to roll off onto the floor. And pillows like bricks, no fluff at all. The shower/tub had obviously been recently replaced, brand new, but the fixtures not. The temperature control was some kind of valve that, instead of going cold to hot just rotated endlessly, making it very difficult to find the right temperature. I could not get hot water in the sink at all. No carpeting. The ultimate insult: we wanted to watch the Red Sox game. Turned on the TV and the aspect ratio was all screwed up so that the sides of the picture were cut off. Then we tried to find NESN, which was listed on the channel lineup, and got a 'channel not available' message. A very nice desk guy came up to help us and tried to fix the picture. But the ultimate insult to a Red Sox fan in a Boston suburb was that, not only was NESN not available even though their guide said it was, the guy didn't even know what NESN was. So weird and frustrating."

"toilet didn’t work"

"The rooms were ok. I liked them. But the gym was not up to standard and their breakfast stand sucks. It just coffee stand compare to other hotel breakfast stand. "

"The heat in the room didn’t work at all. The mattress sheet had stains and hair on it. The bathroom sink water didn’t work. Multiple lamps didn’t work. The bathroom was dirty. "

"Lucia (at the front desk) was very Friendly and was very helpful in directing us to different areas of the city to see, I ordered supper from the bar tender and the food was so good. Hillary was very helpful."

"Great visit, would stay there again"

"The staff was nice and very helpful. There is no breakfast only to go items."

"Room was nice and clean and the breakfast was good also. We’ve stayed at this property before and never had an issue and the staff is always friendly."

"The room was clean and it was quiet, but the parking is not too great as there are not enough spaces to accommodate all the rooms. Otherwise it was clean and no other issues"