Find hotels near West Street, Brighton from SAR 257

"Hotel is looking tired, there was no hot water and staff were not helpful at check in there was no explanation as to anything about the hotel at all. "

"Was expensive, but overall stay was good, friendly staff although parking was quite stressful."

"Very lovely romantic room with a slipper tub which we were not expecting! The staff are so helpful, my husband bumped his head and cut it and they gave us sticking plasters and antiseptic wipes! Husband said breakfast was wonderful. The best bit was the bed though - literally the most comfortable bed I have ever slept in and the pillows were like clouds - so good I even asked the hotel to let me know where they buy them and they made the effort to do that and emailed me all the details. Great customer service! Only downside is parking is not on site and the closest car park was 100 quid for 2 nights - but, that is Brighton, unfortunately. Would recommend if you don't mind spending a bit extra on a hotel. All the Hotel Du Vins are reliably luxurious. "

"Rooms are not that great, they are really budget. No fridge or closet, just beds and a small table. Bathroom was okay and well equipped. Staff was super friendly and helpful. There was no breakfast for us because we booked through this platform, even though it said it was included."

"Clean room, pleasant staff. Breakfast was pretty standard to be honest but a very good selection"

"Great place, just the bed is very hard, but also the pillows are very firm. So not a comfortable bed for me. But otherwise was great."

"Older property no air conditioning although not really needed in May if have ocean view with windows."

"Nice breakfast right next to beach and good bars"

"I have stayed here a few times due to the location, staff and room. After checking in we started the celebrations of our wedding anniversary which was a special one by exploring the lovely sights and places of Brighton. When we came back to room at just after midnight we got into bed to find the bed was broken and duvet and bed sheets did not fit our bed - it was the worst night sleep and barely slept. As it was early hours we didn’t want to move rooms so late as we had unpacked. When morning came we thought we would use the tea and coffee facilities in the room before we went down to complain about the bed and check out. Sadly the coffee and sugar sachets were stuck together no doubt from getting damp or were just old. We explained everything to the gentleman behind the counter and shared photos of the bed being broken and sheets not fitting our bed. I have never experienced rudeness like it, he shrugged his shoulders and asked what I want him to do about it! Even complaining through hotel.com they said the hotel apologised for the poor experience and didn’t have a voucher or a partial refund to offer us. Due to this experience we will not be returning despite the experiences we had previously that were good, the hotel clearly needs some TLC and will not be returning."