Find hotels near Villa del Mar Plaza, Villa del Mar

"Excellent "

"Bueno"

"Was wonderful "

"Gorgeous place! Friendly staff."

"None"

"Heaven on earth. Definitely will book again "

"I wanted to take my time before writing this review. My partner and I traveled to Puerto Vallarta specifically to stay at the Xinalani Hotel Retreat—the photos looked stunning. We booked the king suite for its private pool and outdoor shower, aiming for a peaceful, private birthday celebration. We expected some bugs, as the website warns about them, so a dragonfly in our suite wasn’t a big deal. But from check-in, we noticed a foul sewage-like smell in the room. When we brought it up, the afternoon manager dismissed our concern, blaming the ocean or possibly a dead animal—off-putting, to say the least. The odor wasn't constant, but with the open-air design, it returned often. Later, we found the smell came from the path beneath our suite. Other issues included collapsing furniture—one piece even hit me—and a mouse in the suite on checkout day. For a place marketed as a luxury retreat, these issues were unacceptable. What frustrated us most was the management’s tendency to explain away problems instead of resolving them. Despite amazing waitstaff and a great daytime manager on 4/18, the overall experience was disappointing. My rule is: would I go back? Sadly, no. Too many problems, not enough accountability. It’s a hard pass."

"Our stay was comfortable, the view was beautiful. I found a hammock on the patio which was a fun place to relax. There wasn’t much fancy or extra but it was good enough for a good sleep and relaxation when we were there. We didn’t try to cook there. It does have a large refrigerator and jug of bottled water. Communication and how to check in was a little slow but we figured it out just fine. It was fun going across the little river on the makeshift bridge. The river trickling right outside was nice, the mountains and all the beautiful flowers were our view. We loved hiking to the hidden beaches. "

"El Cielito was literally a breath of fresh air from the crowded “tourism scene” in the area. If you are looking for a relaxing, beautiful and affordable location for your next vacation, this is exactly what you are looking for. Staff were all amazing and the accommodations were superb. We will definitely return…often!!"