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"Unfortunately the staff at this hotel did not live up to any standards at all. W"

"Todo estuvo excelente, solo me hubiera gustado que los snacks y bebidas en las albercas no terminaran a las 5:30-5:45 pm "

"Don’t bother booking at Grand Park Royal unless you’re staying in the New Tower. My Son’s experience in the Old Tower was absolutely terrible. The room had significant mold issues, including mold around the air conditioning unit and even inside the curtains. The outdated A/C system appeared to create constant condensation, which seemed to circulate mold throughout the room. We reported the problem to several staff members. Rather than moving us to another room, maintenance simply started...

"Best possible view of the ocean, it’s like being on a cruise ship balcony, you can almost reach out and touch it, lots of sea life, like an aquarium. "

"Falta de mantenimiento, bueno para descansar"

"Excelente!!!"

"This was definitely a 5 star in my book! I would love to come back! The property is large, so you will need to get around by trolley which requires planning a few extra minutes in advance."

"Paid for all inclusive and they had "premium" options so it wasnt really all inclusive. Front desk tried to upsell SPAs everytime they saw us . Had early check in and the concierge said room would be ready in about half an hour but waited almost 2 hours for it. Paid extra for a private beach dinner and when we showed up they weren't ready, they said you can come back tomorrow or wait about an hour an a half very unprofessional. The rooms speaker and tablet would not fully connect at times. Tried...

"Everything about the room was amazing, staff was incredible, amenities were fabulous, food was outstanding. The only 5 diamond experience in Puerto Vallarta."

"The staff was amazing! Consider this place a home away from home! Maria, Antonio and Citlaly were amazing! Always assisted us in booking a taxi! Helped do research on places we wanted to visit, would offer us assistance on any and everything. Food was amazing! Views were gorgeous, you’re walking distance from water taxis. It’s about a 30-40 minute drive from zona romantica, which is where more of the city life is. So just be considerate of how much you’ll be paying in taxis roughly $25 usd one...

"Hidden gem."

"Todo está muy bien en cuanto la propiedad, pero las afueras de la propiedad no le ayudan, ya que hay mucha basura, además de muchas personas ambulantes"

"Great location in Romantica zone. Short hike the Centro zone for straight males."

"Having spent years traveling extensively for both business and pleasure, I can confidently say this was one of the finest hotel stays I’ve ever experienced. The service was impeccable—warm, genuine, and delivered with a level of care that made every interaction memorable. The attention to detail throughout the property was extraordinary. The room was beautifully appointed, impeccably maintained, and filled with thoughtful touches that elevated the entire experience. Exceptional hospitality is...

"Great staff, great apartment with everything in it, you just buy your groceries and you are set. great location walking to everything downtown; great views from third floor and fifth floor pool area; great balcony on third floor apartment, comfortable, clean, quiet. The bed and pillows could be updated since it was not the most comfortable, but wasn't bad either."

"What a fabulous place for a girls' trip! We loved the location, the room are DARLING, and it"

"Friendly staff, easy to check in and the property was comfortable and has a cool vibe. It's within walking distance of the Romantica District. 5 stars from this family."

"Loved the sanctuary tower. Excellent service at a brand new resort. "