Great location, walkable to Union Station and many of Torontos best attractions. Not a regular hotel room so offered huge amount of space for travelers.
VERY difficult check in process. The "Concierge" is actually a contracted, agency "Security Guard" who knew little to nothing about the building. The young lady "working" the evening of our arrival was unable to answer BASIC questions related to accessing the building, for example she did not know how to enter the parking garage, OR what street the garage entrance and exits are located. She was also unable to direct us to stairwell locations. We ended up stuck in the elevator, which was extremely unsettling and uncomfortable!! We actually had to activate the "call" button in the elevator and involve the third-party elevator service to exit the elevator. FORTUNATELY, that gentleman was very helpful and was able to provide a resolution remotely.
