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"Our family had a great stay. The front desk staff was friendly. The view from our room was amazing."

"We didn't get thr room we r4served & didn't receive the Casino package I pre-ordered! They give me excuses that I booked with orher entity! Not good!"

"A large hotel which was a good base for 2 adults and 2 children exploring Toronto. The room was clean, simple and practical. All the staff were friendly and helpful. There is a family pool with excellent (big, fast!) waterslide. This is adjacent to entertainment rooms: there is air hockey, games consoles for bigger kids and a separate playroom for small children. This whole area works well for families. On the top floor there is an adults only pool with a great view over the city, including...

"We have a good stay at the hotel."

"I had a great stay at Sheraton Fallsview. The staff were very friendly, welcoming and helpful throughout my visit. I stayed on the 20th floor and the room was clean and comfortable with a really nice view of both the Canadian and American Falls. Waking up to that view was definitely a highlight of the stay! The buffet breakfast was also good with a nice variety of options. Overall, I enjoyed my stay and would happily recommend this hotel."

"We stayed in room 211. We were told at the check-in that the falls view rooms were sold out due to a concert, so we were ok with keeping our original room type. Until we got to the room. No blackout curtains meant we were staring at a spotlight shining directly into our room all night. A half broken air conditioner that was whining all night. Next door neighbours that were basically fighting all night. For a 4 star hotel our experience was that of a 2 start motel. The staff was nice enough...

"Clean room friendly staff"

"for the $300 plus we paid this stay was very disappointing! the room was 2/5 … bed was comfortable and view (the upgraded u.s. n/c due to my status) carpet was ripped, dirty, door to bathroom broken … great if you like open comcept (see picts) scratched and worst paint job ever!! looked like we were staying in a 1 star window and mirror disgustingly dirty coffee maker didn’t work .. ran hot water through it … 2 ounces came out along with some mold.. staff banging door across hallway for 5 min...

"Make sure your Expedia booking have the acceas to waterpark ! Like another client it didnt and the staff told me it happens every time. Even without the waterpark access there are really more affordable options. The very small bathroom had a step to enter it. The room are in a interior courtyard and it is light 24/7 so our too small curtains where no help. And forget it if you want to plug anything. Except for the small Coffee machine no électricity plugs are visible nor available."

"First of all was not warned of protesting security blocking the entries until after booking a non refundable room. Took 2 hours to even get into the parking lot because of their verbally abusive protesters. Then one of their guests who was clearly under the influence of something hit our vehicle in their garage, to which what scabs in security they had left working were also verbally abusive towards us. Disgusting staff. Abhorrent service. Never again. I want my money back."

"Hotel was in a great location. The staff was very very helpful! Free coffee, tea and water whenever needed. 25th floor fireworks viewing was spectacular. The remote parking shuttle was also perfect. Never waited more than 2 min for a bus!!"

"Great place for all ages"

"Excellent staff and wonderfully clean"

"Street noise early am"