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"my outrage regarding my recent stay at your property. As a Hilton Honors member, I have never experienced such a blatant disregard for guest safety, privacy, and basic human comfort. The conditions of this stay were entirely unacceptable: • Inoperable Basic Amenities in Extreme Weather: Our room had no hot water despite the outside temperature being 21°F. Expecting a guest to bathe in freezing water during winter conditions is a gross violation of hospitality standards. • Constant Intrusion &...

"Fantastic stay from very helpful and friendly staff, great breakfast and clean and comfortable rooms and lobby. "

"Stunning View Marred by Hidden Fees and Hostile Management I stayed at the Tower Hotel (Room 2704) from March 28-29. While the view was incredible and the room was clean (aside from some leftover decorations from previous guests), the checkout experience was the most unprofessional I have ever encountered in the hospitality industry. As an Ontario resident, I requested the removal of the Tourism Improvement Fees (TIF) totaling over $19.00 (charged on both the room and parking). The staff at the...

"Relaxing and convenient to all "

"Bien situé mais les chambres son petites et les salle de bain on un besoin criant de rajeunissement "

"Friendly staff, and it was a nice surprise to be upgraded to a suite. The hotel is very convenient for the ski bus, and the grotto hot tub was the highlight after a day on the slopes. It’s about a 10-minute walk to downtown Banff, and there’s also a bus stop right outside the hotel if you’d rather not walk."

"Really old rooms to be charging this much. Light switches don’t work. Ceiling fan doesn’t work. Bathtub is really small and cracked. Faucets old and water has no pressure. Room has a terrible smell. This hotel needs major updates asap!!!"

"Parking is ok"

"Nice stay with complimentary cookies "

"good"

"We love staying at the Pinnacle, it’s good value and you’re in the heart of downtown Vancouver. The staff are always helpful and the shower pressure is fantastic. "

"The room was nice and clean and very spacious! The full kitchen was stocked with everything you need, including paper towels and dish soap! The staff were very friendly and helpful!! We will be coming back in the summer with extended family for a visit. 😊"

"Room was nice and clean , housekeeping staffs were very polite and excellent service. Front desk gave excellent service. Concierge were very helpful."

"Property was really clean. Staff was really informative and it was a perk that I got a $20 credit to use at any of the restaurant or café hotel."

"Loved everything about our room minus there was no counter space at all in the bathroom "

"Always a good stay at the river rock. Was exceptionally busy. Spring break, so to be expected."

"Clean beautiful room! Bathtub was wonderful "

"They charge for parking, even offsite. The elevators were under construction and reduced to just 3 for 42 floors making the wait to get to your room or down to the lobby a long wait. The mattress was like it was made from cardboard. And the rooms noisy. And finally TGI Fridays, the main restaurant for the hotel and where breakfast was served, was bland and tasteless and vastly overpriced. It was a lot of money to spend for a motel experience."

"Room was awesome and great location to the main attractions. Craning staff was amazing and great breakfast bar if you like breakfast. Ton of selection and fresh"

"👍"