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"Our room on the outside was flawless and we were greeted with a bottle of wine and treats. The front desk staffs and the managers accommodated our every request with courtesy. Housekeeping was also excellent. They never bothered us while we were in the room and seemed to know when we were out. The midtown location is also very convenient to everything. "

"The Mandarin Oriiental is a beautiful charming hotel on the Upper West Side with great atmosphere and a far more welcoming wonderful accommodating staff! The staff was outstanding and the service impeccable. I had a horrendous experience at the hotel I had booked with my mother in Soho that week who lost our reservation and couldn’t care less, even when I showed them it was not cancelled. They were not helpful and we were frantic trying to find accommodations at 1am. My mother had a knee...

"Excellent staff! Perfect location."

"This is a great place to stay in New York. Very friendly staff, and a quiet lobby. Very clean room with a nice bathroom and shower. No yucky shower curtain!"

"Great stay! Couple of things that could be better.... Ice machine availability and Breakfast was not very good."

"The bar offer a good selection and breakfast was amazing!"

"Great!"

"Great kind staff! Clean rooms would for sure stay again"

"Great staff!"

"The staff was amazing, particularly housekeeping and the rooms are well appointed. Had a great stay!"

"We did not have a balcony "

"Excelente todo .. general "

"The room was clean, the staff were pleasant. Easy check-in."

"Staff were welcoming and answered all our questions. Gave us information of coffee shops in the area. Shout out to Nicole and Adam for making our stay a memorable one. "