"Staff was very professional & room was great!"

"I had a wonderful experience at this hotel. I’ve been using the same face massage tool for over 20 years — it’s a small item that I use every day, but I accidentally left it in the bathroom during our stay. After checking out, we traveled to Okinawa, Kyoto, and Osaka. More than a week later, when we returned to Tokyo, I realized I must have left it at this hotel. I decided to visit, though I wasn’t very optimistic since it’s such a tiny item and doesn’t look valuable — but they had kept it for...