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"Overall this is in a great location, close to trains. Where we struggled was the elevator situation. We would wait 10 minutes for an elevator. Everything time we would want to leave or return we were waiting for an elevator. Additionally, the rooms were very small. My husband is 6’2” and struggled. The dryers in the laundry room took an hour and a half to dry, and even then they were still damp. It’s a great budget friendly hotel in a great location. The lobby, and lounge are lovely, the pool area lovely as well. It’s just the laundry room, elevators and size of room."

"The hotel is located in a quiet area. Very nice. Very clean and reasonably priced."

"Great hotel, fantastic position and great service. Bed a little to hard for my personal preferance , but choice of pillows avaiable. Couldnt fault it and would stay again."

"Solo woman room. Three nights stay in Shinjuku. Hotel is a little cheaper. Near subway but still need to walk & exist down has no elevator. Beware if you have mobility issue. In that building there are restaurants but far from tourist area. But quite near several government buildings. Close by you can see the night show. Two convenient stores & one pharmacy in that building. Room is very small… but this is Toyko. Older building so not too sound prove. Not much space to open luggage. To walk to nearby tourist area needs 20 mins. After a long day, that maybe a bit too much walking. Direction is not hard to find. There is a tourist information near Shinjuku bus terminal which gives me good direction. "

"Very friendly staff and amazing location "

"clean and quiet room - very close to the station"

"Room is very nice and clean. Large deep bath tub, might be difficult for elderly to get in and out. Breakfast is good/okay. Softserve ice cream is available during breakfast and dinner! Dinner food was okay but not good. The Villa Grand Fontaine at Haneda had really good food!! Next time we might stay there for the entire trip instead of switching to the Ariake location. The staff was very helpful during check in and check out. The hotel also has enough seating in the lobby while waiting to check in."

"Small room but very clean "

"Perfect for an overnight right at the airport! Highly recommend!!"