Find all hotels by Independent in Shakespeare from SAR 291

"Room is spotless and the staff could not have been kinder. They were very welcoming,very helpful and very compassionate when they learned of the reason for our stay. I would recommend this hotel to everyone."

"The front desk staff was so nice, the room was so clean and spacious, and quiet!! I’ve had the best sleep I’ve had in years. We stayed in one of the rooms that doesn’t face to the street. Loved every minute of my stay I’ll surely come back!"

"No complaints at all. The Hotel servered it purpose for our one night stay and was clean, comfortable, new,. "

"The staff were amazing and accommodating!!! "

"Pool, sauna and hot tub were all in great condition "

"All of the above "

"When I checked myself in using the door codes emailed to me (the front desk is only attended during the day), I was quickly disappointed with my room: the door wouldn't lock, the toilet wouldn't stop running, and I found some kind of stain on the mattress under the tucked sheet. I texted the 24 hour emergency number, not sure who would respond at such a late hour (it was 11pm at this point). Shortly after I sent the text, I heard back from someone named Amelia who ended up making my whole trip extraordinary. Amelia was one of the managers of the hotel and lived nearby. Despite the time of night, and the fact inches of snow were coming, she left her home to come switch me to another room. When she arrived, she was extremely apologetic, and assured me she would make sure the room would be more thoroughly inspected and cleaned for future guests. Then she moved me to the room next door, in which she had already turned the heater on, and I was delighted to find the room to be spotless and remarkably comfortable (and a corner room, no less, with two lovely windows that got abundant natural light). She also gave me some complimentary beverages. The room ended up being a lovely home during my few days in Stratford, and I would have a lovely chat with Amelia when I'd see her in the lobby. The hotel had a lovely old charm about it, with a lot of historical flair. I definitely hope to stay here again. Huge thanks to Amelia for being such a hero of the hotel!"

"Polite welcoming helpful and efficient staff"

"Room was clean but cold, heater works fine. TV was not working but staff fixed it in reasonably good time, 1/2 hour."