"Staff is not flexible"

"I ordered a room with a jet tub in the room and when I show up they check me in to a room without a jetted tub when I go to talk to them about this they tell me that there are no rooms available with a jetted tub. So I can either cancel which it was spring break so everywhere in the Dells was booked, or I could take that room. So to not take away from my vacation I stayed with the room. To make matters worse my door would not latch. All you have to do was push it a little and it would open. When...

"The main lobby was experiencing leaks in the ceiling (below other rooms) with buckets and tiles and water dripping. The room I was placed in had a leaking toilet and I was expected to turn n and off the water valve to the toilet for each use. It then plugged up due to low water in the tank at one point. I went to get breakfast in the morning with barely a scoop of eggs and waited almost 20 minutes for the next order and no forks were provided. Thr staff was extremely polite and made the stay...