4/10
When we arrived and got the room it smelled moldy and we spoke with a person at the hotel about it and we had two people come and one sprayed a scent and a maintenance to look at the ac unit and after couple days more it started again to smell I’m not one to complain but we could smell the mold and the food a lot of it was under cooked and need to improve on the food and have more authentic Mexican with taste and have some one make tortilla by hand it make things a lot better I was disappointed with food options breakfast was very good and lunch and dinner was not pleasant and the staff and service we had server by the pool he was very polite and friendly and our server for breakfast one lady she was very nice I can’t remember their names and you had some other people that just weren’t friendly at all and especially scuba carbie they will sell you whatever they want for trips and not care to speak to you again and ask about your experience the sales would not even look at us after we came back and the day later why would you have a company like that on your property it’s not customer friendly I have been going RIU for some years now Cancun, Cabo and now Playa del Carmen it’s left a bad impression on me I’m considering using another hotel but I will give another chance when we come back I hope things can change for my next visit
Mario
أقام 9 ليالٍ في شهر مايو عام 2025