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Porta Hotel del Lago

3.5 star property
Family-friendly hotel with a fitness center and a sauna

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Photo gallery for Porta Hotel del Lago

Property grounds
View from property
Exterior
Lake View Premium Room | 1 bedroom, premium bedding, desk, blackout drapes
Banquet hall

Popular amenities

  • Bar
  • Hot Tub
  • Gym
  • Spa

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Lake View Premium Room

Lake View Premium Room | Lake view

Lake View Premium Room

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Free cribs/infant beds
TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Fan
Private bathroom
  • 26 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, desk, blackout drapes

Deluxe Room

9.0 out of 10
Wonderful
(23 reviews)

Highlights

Balcony
Free cribs/infant beds
TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Fan
Private bathroom
  • 25 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Garden Room

Garden Room | 1 bedroom, premium bedding, desk, blackout drapes

Garden Room

9.0 out of 10
Wonderful
(25 reviews)

Highlights

Balcony
Free cribs/infant beds
TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Fan
Private bathroom
  • 25 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Second Floor

Room Second Floor | 1 bedroom, premium bedding, desk, blackout drapes

Room Second Floor

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Free cribs/infant beds
TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Fan
Private bathroom
  • 26 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Room

Television

Lake View Room

Highlights

Balcony
Free cribs/infant beds
TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Fan
Private bathroom
  • 26 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Map
2a Avenida 06-17 Zona 2, Panajachel, Solola

What's nearby

  • Lake Atitlán - 3 min walk - 0.3 km
  • La Galeria - 5 min walk - 0.5 km
  • Casa Cakchiquel Arts Center - 6 min walk - 0.6 km
  • Church of Saint Francis - 15 min walk - 1.3 km
  • Panajachel Municipal Market - 15 min walk - 1.3 km

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 115 min drive

Restaurants

  • ‪The Little Spoon - ‬5 min walk
  • ‪Sunset Bar - ‬4 min walk
  • ‪Restaurante El Cayuco - ‬5 min walk
  • ‪Restaurante el chaparral - ‬10 min walk
  • ‪Guajimbos - ‬9 min walk

About this property

Porta Hotel del Lago

Family-friendly hotel near Lake Atitlán
Consider a stay at Porta Hotel del Lago and take advantage of an airport shuttle, a poolside bar, and a terrace. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage. Free WiFi in public areas is available to all guests, along with a garden and a playground.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an electric car charging station
  • Babysitting (surcharge), multilingual staff, and a living plant wall
  • Guest reviews speak highly of the helpful staff and proximity to shopping
Room features
All 100 rooms feature comforts such as premium bedding. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with showers and free toiletries
  • 32-inch TVs with premium channels
  • Balconies, LED light bulbs, and coffee/tea makers

Languages

English, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 12 to 20 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free children's club
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms
  • Conference center (4,725 square feet of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (37 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from May 1 2025 to October 15 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 7 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12 to 20 for adults, and USD 10 to 15 for children
  • Airport shuttle fee: USD 200 per person (one-way)
  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Porta Lago
Lago Porta
Porta del Lago
Porta del Lago Panajachel
Porta Hotel
Porta Hotel del Lago
Porta Hotel del Lago Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Porta Hotel Panajachel
Porta Hotel Lago Panajachel
Porta Hotel Lago
Porta Lago Panajachel
Porta Lago
Porta Hotel Del Lago Panajachel Guatemala - Lake Atitlan
Porta Hotel del Lago Hotel
Porta Hotel del Lago Panajachel
Porta Hotel del Lago Hotel Panajachel

Frequently asked questions

Does Porta Hotel del Lago have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Porta Hotel del Lago pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 25 per pet, per day. Service animals are exempt from fees.

How much is parking at Porta Hotel del Lago?

Self parking is free at this property.

What time is check-in at Porta Hotel del Lago?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Porta Hotel del Lago?

Check-out is at 11:00 AM.

Does Porta Hotel del Lago provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 200 per person applies.

Where is Porta Hotel del Lago located?

This family-friendly Panajachel hotel is located on a lake, within 1 mi (2 km) of La Galeria and Lake Atitlán. Azul Maya Archaeological Museum and Casa Cakchiquel Arts Center are also within 10 minutes.

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Porta Hotel del Lago Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 1000 reviews
Rating 8 - Good. 297 out of 1000 reviews
Rating 6 - Okay. 112 out of 1000 reviews
Rating 4 - Poor. 38 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 1 night in Jul 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 2 nights in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Amazing views, great food, wonderful staff
Stayed 2 nights in Jun 2025

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has the nicest views in the morning, and everything was walking distance
Stayed 2 nights in Jun 2025

10/10 Excellent

Elvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing, the views are so pretty from our hotel room. Whenever we needed anything the staff were so quick to come and help.
Stayed 3 nights in Jul 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely hotel. The food is splendid, and so are the drinks. So clean and spacious.
Stayed 2 nights in Jul 2025

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Very clean facility, great location, friendly staff.
Stayed 3 nights in Jun 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a great option for Panajachel. You dont get lake access from the hotel but it is pretty close. Also walkable to all the restaurants, boat docks, etc.
Stayed 1 night in Jul 2025

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel in a great location! The staff are very friendly and helpful!
Stayed 4 nights in May 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and great food.
Stayed 2 nights in Mar 2025

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jul 2025

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the lake and mountains was amazing. The staff was very attentive and the food was exceptional. We thoroughly enjoyed our stay and would highly recommend Porta Hotel del Lago.
Stayed 1 night in Jun 2025

10/10 Excellent

Borel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean, staff was friendly and helpful. The view from the room was perfect. The hotel restaurant was great for breakfast and dinner and the restaurant options and prices were great. Would certainly recommend staying here.
Stayed 4 nights in May 2025

10/10 Excellent

vilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is by the lake and city boats are half block walk.This Hotel has everthing a guess espect as 4 stars,Amazing view at the lake. personel,very polite and profesional even the gardener take care my family guide them at the wirpool and pool,delicious dinners, good quility breakfast was great. Very clean and safe area .Thank you very much we had a amazing vacation at Atitlan .
Stayed 1 night in Jul 2025

10/10 Excellent

Kean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a fantastic view to the lake and volcano, but probably the furthest from the bus station. We book a room for 3 but come with an additional friend. They charged us additional 31 usd but gave us the same room.
Stayed 1 night in Jun 2025

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled with family and it had everything for everyone in one place. The pool was excellent!
Stayed 1 night in Apr 2025

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great food, amazing views
Stayed 1 night in Mar 2025

10/10 Excellent

Courtney

I enjoyed staying here
Stayed 2 nights in Feb 2025

6/10 Okay

Mariette

Disliked: Staff & service
The views are amazing!!!! You can see the lake from your balcony and enjoy it!!!
Stayed 2 nights in Apr 2025

8/10 Good

Monica

Liked: Cleanliness, amenities, property conditions & facilities
O like the attention of the staff
Stayed 2 nights in Jun 2025

8/10 Good

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, the view and amenities
Stayed 3 nights in Apr 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in a great location, walking distance to the pier, as well as shops and restaurants
Stayed 2 nights in Mar 2025

10/10 Excellent

Mary Ann

The property and staff were amazing
Stayed 2 nights in Feb 2025

6/10 Okay

Jessica

Liked: Cleanliness
Good area
Stayed 3 nights in Apr 2025