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"The place was absolutely gorgeous. The restaurant staff was a little slow "

"Everything was exceptional! Staff, room, service, accommodation (needed a late check out), and the ambiance was excellent! This was my second stay there and upgraded to Superior spa suite. That room will WOW you! We will be back!"

"Tuve una experiencia verdaderamente excepcional en este hotel. Desde el momento en que llegamos, el nivel de atención y profesionalismo fue impresionante. El servicio de transporte desde el aeropuerto fue puntual, cómodo y muy amable. En recepción nos hicieron sentir bienvenidos inmediatamente, y durante toda nuestra estadía el personal fue extremadamente profesional, atento y siempre dispuesto a ayudar con una sonrisa. La habitación estaba impecable, elegante y muy cómoda. Las instalaciones del...

"El personal es muy amable "

"Lindas instalaciones, el personal de servicio amable pero no me gusta la parte all inclusive porque la calidad de la comida y las bebidas deja mucho que desear. Además no me parece que solo hayan 2 restaurantes con comida especial y si uno no alcanzó cupo no tiene derecho a entrar y finalmente todo eso se está pagando. Además si es all inclusive no entiendo porque las bebidas del mini refrigerador en la habitación si tendrían un costo adicional."

"Breakfast was good. didn't used the spa "over price""

"Beautiful courtyard"

"The good - the property has beautiful lawn and a nice pool. Staff was helpful. They have a free shuttle that takes you about a kilometer and drops you close to Central Park. Breakfast was good. The bad - the building is pretty run down. The toilet was very dirty and we had to request room change. In new room bathroom got clogged and had yellow water. They tried and somewhat fixed it, but I think they have old plumbing issue. They charge cars about $3 for parking. It can be validated for taxis...

"The place looks magnificent. Great gardens, and excellent view. However extremely poor value for money. We paid more than USD 320 per night and we got nothing for that amount: No coffee in the room, no minibar, no body lotion, no iron, no bath robes, no gim, no shuttle services to the main city street. The hotel restaurant has poor menu and very expensive. To summarize - very poor value for the money we had paid."

"GREAT LOCATION. Right on the lake. We had amazing view of volcanoes and lake from the room. The property was clean."

"Nice breakfast buffet, if somewhat limited. Staff are very good & friendly. Some rooms have a Washer & Drier for long stays. Gorgeous pool, nice little gym. Good parking. Excellent area."

"Las habitaciones son muy comodas y limpias aunque el colchon estuvo un poco duro para nuestros gustos pero en general estuvo bien. El personal muy amable, atento y colaborador. Nos gustoʻ mucho el buffet en el desayuno, muy completo."

"Buena atención !!"

"Great place. Modern design. Great breakfast and food selection for dinner. "

"Help was good n ok, jucuzi was smelly and dirty, "

"Traveled with 3 kids, stayed in the family suite- A/C was so cold during these hot summer days absolutely perfect. Food was great, attentive staff, quite location. Phenomenal access to all the hot spots within walking distance ! Would highly recommend ! We also booked the airport transfer through them directly. The driver was absolutely amazing from beginning to end book the same driver on the way back would highly recommend arranging transportation directly through them."

"The views are so stunning and the room was beautiful. The food at the restaurant was so so good. The staff were super kind and helpful. Highly recommend "

"Their parking for big vehicles is at a different building but it has an elevator that takes you straight to the hotel. It needs better labeling."