Find all hotels by Independent in Oswego, IL from SAR 322

"Very good experience we had staying in this hotel "

"Great staff, clean rooms and amazing breakfast!!!"

"I received a $150 charge on my account and just figured that it was a deposit. The charge then went down to $111 and I decided to call because it never dropped off. I was informed that that was a pet cleaning fee. We are local and would have never stood there if we were informed about the fee. I have a 40 pound dog who stood curled up in the corner because she was afraid of the thunderstorm. Had I brought her in the side door, no one would have even known she was there. Every other hotel that I have taken my dog to, simply charges the $50 deposit and refunds it when they see that the dog did not make a mess. I stood at the Hyatt because my boyfriend was in town from college and his family lives in Villa park. We stay at the Hampton Inn in itasca, all the time, with no fee. When I called today, the woman that I spoke to, merely said she would talk to the manager about training the staff to make sure that they let the customer know of the charge. She also said that the fee is $100 whether you stay for a day or a week. I checked in at 6:30 pm and checked out at 10:30am, the next day. That comment was just like a smack in the face. "

"Beautiful facility, clean rooms, great parking! Excellent restaurants around the hotel!!"

"Staff excellent, congratulations "

"Fiid"

"Everything was explained well, was confused how to work the steam shower though, but they gave me a complimentary upgrade and I’m so appreciative. Thank you "

"Spa was extremely noisy. Rooms clean and service was great. The bar tender Susanne was amazing, helpful and friendly. "

"Nice place "