"We stayed at this hotel for six nights, and unfortunately our experience was disappointing from the start. On our first night, we were given a room with a cracked shower floor that leaked water underneath the shower and into the bathroom. When we reported the issue, I spoke with guests from a neighboring room who told me they had previously stayed in the room below ours and experienced water leaking from the bathroom ceiling. It became apparent that the hotel was already aware of the problem...

"There was no mention of remodeling when we scheduled our trip. There was no access to the pool. We had trouble using the key for entering the room, and it took a while to get someone to help us. The bathroom toilets had trouble flushing so, we had to deal with that. We stayed here before, and it was way better last time."