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"Staff was very friendly!"

"Asked Expedia for an early check-in and was told it would be after three like it was supposed to be. It was very cold in Chicago and all we wanted to do is get in a room and begin the day. They promised they would call when our room is available and never ever did. So we walked around in cold Chicago waiting for the call that never ever came. Got the room at 6:30 pm and went to sleep a couple hours later. The heater didn’t work and it was freezing in the broom although they did bring blankets up...

"My overall experience at this hotel was alright. However, my flight was delayed for a whole day and so I missed a night, and Club Quarters did not honour my 3 nights stay, so instead, I only had the chance to stay for 2 nights and pay for the entire initial 3 nights. They were not understanding that this was out of my control and did not make any effort to accommodate this delay that was due to weather. "