Find all hotels by Independent in New Athens, IL

"The Health Department had a notice on the pool shutting it down due to multiple unsafe conditions. No one answered the phone as we called before our visit so there was no way to check on the pool. The elevator was suspect and the elevator safety inspection had expired 11 months ago. Poor breakfast that they just let the food run out and then people arriving later during the breakfast period are just out of luck. The eggs were cold, sausage was cold, even the hot water for the oatmeal packets was cold. The bed pillows are mini size like couch/decorative pillow size. Showers were quickly cold. The coffee in the morning had a note taped to it, "Sorry, no coffee today." Weird stay and very little attention to customer satisfaction. Thankfully the room wasn't filthy."

"Hotel is in a great location. There is a lot to do in the area (shopping, eating, etc.). The staff were pleasant and helpful. The breakfast was one of the best I've seen in travel. It was fresh, tasty, and hot. Sadly, one of the elevators was out of service and so was our ice machine. For such a large hotel, having only one elevator made for long lines. "

"Room and pool was dirty "

"Pool was closed by the health department due to cleaning agent residuals. There was dirty towels left in our room. We were only given 2 towels despite checking in 4 people and had to go to check in to request more. Very disappointed!"

"The breakfast doors did not open until 7 AM. We left before it openned. AC Was L0UD!"

"I have never stayed at a hotel that serves a complimentary breakfast and dinner. 5 stars. Everything was wonderful. "

"Rooms huge, everything new, parking easy. Some parts still seem to be under construction, so there is an uneveness to the experience, but I'm sure it will be great. The one thing that was off-putting was the woman manning the desk when we checked in. She was curt and not welcoming. "

"Parking was fine, but this hotel was so poorly updated. It's such a trash job of "updates" All of the door stoppers are hanging off the wall, the shower activator had to be pryed to stay open, the toilet didn't flush for a whole day and I was told I had to fix it whenever it messed up, the TV didn't work, the remote was not functioning, the phone didn't work, some lights didn't turn on, you couldn't get hot water in the shower, there were potato chips on the bed, stained washcloths, hair everywhere, no towels in pool area, most ice machines didn't work, the hair dryer only blew cold and the microwave looked like it had caught fire before. Never again"

"no the breakfast was terribly the room was nasty the staff was terrible "