Find hotels near Mercer Williams House Museum, Savannah from SAR 640

"Decent stay but the room showed some wear and wasn’t very clean. There was dirt on the floor and shaving stubble in the sink. Location was convenient and room was otherwise comfortable."

"Staff not friendly or helpful Room was small for a premium room We asked the difference between premium and regular room and was told we got a higher floor other than that no difference I can say the location was good I cannot say I would recommend this hotel to anyone"

"The staff were friendly and helpful "

"We were staying only one night and flying out early the next morning so we didn't have the breakfast. The dining room looked lovely, though, and there was great coffee/beverage station closeby. We had planned to have some bar food for a light dinner, but were told by the bartender that "her food guy couldn't come in tonight" so there was no food. She was very nice, though. The hotel is very close to City Market and River Street, which is a big plus. Also, very attentive third-party valet service."

"Staff is excellent. Property starting to show age. Could be cleaner. Great location. "

"Awesome hotel. All the staff were amazing and very very accommodating. Love being by Forsyth Park. Pool was a very big plus for me and my wife. This area is less crowded than river street so if you want to relax a little more this place is great. We loved it and highly recommend."

"The hotel had water problems on our second evening there , they called to tells us we would no have water until morning, all rooms were full so they couldn’t move us but they said we would be credited one night stay and could use the lobby restroom. The water was not fixed the next morning, the lobby restroom was disgusting from breakfast people using it , the manager was not there when we checked out , the desk girl said we would have to have hotels.com contact the hotel to be reimbursed. Hotels.com was terrific to work with , they called the hotel to get permission to reimburse us but the manager Crystal would not talk to them or reply to their email . Two days later another amazing person from Hotels.com stayed on the phone with me for 45min and repeatedly tried to get them to ok the reimbursement but they kept putting them on hold and never picking up or just hanging up . The manager would not take the call , finally someone gave them approval to reimburse us after 45 minutes of trying, I think they finally figured out the representative from Hotels.com wasn’t going to stop calling. We loved Savannah but would never stay at SpringHill Marriott again nor would I recommend it to anyone. "

"Breakfast was very good, The staff was very friendly and accommodating"

"We booked this hotel based on advertised amenities—restaurant, cocktail lounge, and downtown shuttle—but the reality fell far short. The “cocktail lounge” opens at 4 p.m., but only if the bartender shows up on time, which was inconsistent. There is no actual restaurant; instead, they offer delivery for an extra fee. Breakfast is overpriced and no better than a standard free hotel breakfast, though the attendants were excellent. The shuttle service is extremely limited, running only from 2–10 p.m. if the driver is available, and only to a few locations within about a mile. The driver also serves as maintenance, so shuttle service clearly isn’t a priority. Customer service was disappointing. Most requests were met with “we don’t do that” or “there’s nothing we can do,” with little effort to assist or offer solutions. Attempts to contact the hotel prior to arrival went unanswered, and requests made during booking were not in their system. Staff blamed a possible system outage with no follow-up. While the property itself is nice and the rooms are comfortable, the lack of accurate information and poor service make it hard to recommend."