"Great location but very loud. Stayed on the 19th floor and was awakened by police sirens and people screaming every single night."

"Clean and helpful staff. Beautiful lobby"

"Location is amazing between Central Park and time square and the hotel is relatively clean but thats about it. Service was not great, only one elevator was working and took for ever to get to the ground floor and the rooms are not super soundproof. Oh and lets not forget we had no towels in the room and it only took two calls/requests plus 30 minutes of waiting to get them, not a great experience."

"Great location!! Friendly and helpful staff. Bar and property were well kept and a plus!!"

"Wonderful property and exceptional staff!"

"This once fabulous hotel exists purely on heritage. The reception area is extremely poor for a top 5 star hotel. The attitude of staff members is inconsistent, definitely not 5 star. I believe apathy and complacency has penetrated the operating structure. A great shame."

"First time in NYC. Really enjoyed our stay at this hotel. Great location. Easy walks to get around. Nice, clean, comfortable and Great location! Would definitely recommend"

"Location literally can't be beat! Easy subway access and right in between Riverside and Central Park"