"It's getting worse each time. The staff is never at the front desk and we waste so much time waiting to be checked in/checked out. At the very least they need to add a secure key drop box and a bell to call attention. I appreciate the dog-friendliness/ policies and the rooms have everything we need. If the staff was more present it would be a higher rating. "

"The room was okay cleanliness wise but the sheet had a burn hole, there was hair stuck to the shower wall, the toilet paper was half gone and rerolled poorly. The AC/Heater needed a new filter it also didn't want to heat up until we set it to almost 80. The seal around it was coming off letting air and small critters from outside in. The water was either scalding hot or ice cold there was no in between. There were 2 sets of pillows. 1 set was completely deflated and the 2nd was big and puffy and...