"My room was dirty, it smelled like smoke, and the furniture was broken in places. The refrigerator froze my soda, and luckily I did not put my insulin in the refrigerator. There were people living in cars and loitering in the parking areas. That hotel needs to be remodeled top to bottom."

"The staff was helpful in providing a refund, when requested. I was glad to arrive in Santa Rosa after a 3.5 hr drive and at first didnt see the entire room. After we showered, the bathroom floor was flooded, the vanity was falling apart, the door didnt close and in the room itself, the floor was not clean. It appeared to not be swept, broken glass from previous stay still on the floor. Squished bugs were not wiped clean. Room was supposed to be non smoking yet my clothes, the air, the pillows...