"Very comfortable bed in a hotel full of olden day charm"

"Nice bright rooms with en-suite. Beds are very comfortable and the linens are soft."

"Lovely location with plenty of car parking. Enjoyed our stay. Staff very polite and helpful."

"Will stay again."

"We loved our stay of 4 nights. We stayed in a chalet and had the breakfast which was very nice. We found all the staff in every area very friendly and chatty and a helpful. Wouldnt hesitate to recommend or stay agsin."

"nice and handy for the city "

"Best Western Brook Norwich Hotel check in experience I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs. There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright...