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"We were checking in on September 12. We received a message from the hotel on September 11 that “a guest in the hotel” had broken a pipe and this would “affect” us. When we asked for clarification as to whether they were cancelling the reservation, we received no response so we rebooked another hotel and asked for a refund. The next morning, the day we were to check in, they advised the issue had been resolved and they would not be issuing a refund despite having caused us duress and panic on a...

"This is a wonderful hotel with very helpful and friendly staff. The breakfast buffet is fabulous, they even open it early to accommodate guests who have early morning tours departures. I would staff there again without question."

"Muy amables los empleados. Muy buen hotel para estar tiempo limitado durante la estadía como dormir por estar en excursiones todo el día."

"Good breakfast Clean room"

"I absolutely love this hotel. They need a branch in Lima. Why do I love it? Each floor has a living area so you aren’t “stuck” in your bedroom but also not in a lobby where you are exposed to people coming and going. There is a kitchen you have access to so we could warm our left overs and keep it refrigerated. The staff is sooooo considerate!!! It’s the only hotel we have been to where they packaged our breakfast for us to go because we were leaving 4am. This was 3hrs before the actual...

"Great location and the staff were friendly and helpfull. Participated in the Ceviche and Pisco Sour classes which were fun and the live band created a great atmosphere. However, have to admit that Kiki stole the show, she was a great adddition and everybody loved her!"

"The stay was pretty average overall. I had booked a king room, but was given a room with two double beds instead. The bathroom also had noticeable mold in the shower, which was disappointing. The hotel itself was fine, but considering the room type I booked and the condition of the bathroom, I expected a little more. Nothing was particularly bad beyond that, but overall it was just an average stay."

"Buena atencion y camas"

"Great location. Rooms are spacious and full of amenities."

"Todo estaba espectacular"

"Good. Breakfast. Heat comes on from 6pm to midnight. Cold during the day"

"Great hotel and staff!"

"Clean rooms, close to everything. We were able to stay in a nice lounge after our check out as flight was at night."

"Super cute and spacious enough for two people."

"Great property. Specious rooms. Very convenient location. Decent breakfast."

"The reception staff were very helpful, however the staff responsible for the breakfast were not. Half the time food was not set out for the buffet and the tables were not set. The room was fairly clean however the bathroom had mold. We were each only given one bath towel, no hand towel or face cloth. Room had a window which opened onto the courtyard and the sound echoed up to our room, even when the window was closed. Very difficult to get any sleep."