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"The smell outside the room was unpleasant, and the pillows and duvets appeared old and worn. Overall, the bedding could benefit from being replaced or updated."

"Room was clean full of feature like iron, ironing board, kettle and tea, sugar and sweetner. Air conditioning...super. Staff was very polite and helpfull and breakfast was excellent. Everything for every taste. Definitely worth every penny. Super"

"Excellent hotel, good service and excellent food."

"Perfect for Alton towers : 30 min drive, great dinner just downstairs, instavolt just outside to charge the car; room was very neat and spacious."

"Clean room very helpful staff"

"Awful. Had homeless on the entry steps. Police in reception dealing with something. Delapidated. And needs money to at least fix cracks in wall and paint it. Needs a good clean the stairs had years of dust on them. Looks like a hotel that the owners have just forgotten about."

"Lovely lady receptionist upgraded us to a superior double which was spacious with a large bed and great view of the church opposite, Ben, the duty manager was very efficient with the breakfasts. He got me extra tea as requested and did a lovely takeaway bag of sausage and bacon sandwich so my husband could eat later. Great staff, stylish rustic hotel. A perfect stay!"

"The property is very dates and the swimming pool needs an upgrade. Rooms were clean and the bed was comfortable. Breakfast was lovely"

"We used to stay here many years back when visiting relatives in the area. Now it has turned into a Spa Resort, great for those who like and want to be pampered, no problems there, but we did find the restaurants evening menu is now very restricted for choice., plus there was always cold blasts of air, making it very uncomfortable to dine. Back in the day the then Ostler restaurant was far superior"

"Staff are the best part about this hotel, friendly and helpful. Hotel building is quite tired and needs renovation, such as the sink in our room was cracked and looked like it has been for a long time."

"Nice basic hotel, lift was broken unfortunately. Room standard size, a little dated as the rest of hotel. Breakfast good choice and quality. Staff very friendly and helpful...especially Jessica."

"Mixed experience, some good, but room for improvement We stayed for one night as a family of four in a family room. There were some definite positives. We had dinner in the pub and the food was lovely. Breakfast was alright, perfectly acceptable, but nothing particularly memorable. The outdoor area was a real highlight for us as a family. There is a lovely play area for the children as well as a nice outdoor seating area, and our children really enjoyed it. Unfortunately, there were also a...