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"Great spa hotel. Staff are helpful, friendly atmosphere and relaxing environment. "

"Wonderful location and very friendly and helpful staff. "

"The reception is warm and helpful"

"Very helpful staff on Reception, in the Spa and Housekeeping. "

" Very helpful staff, pleasant stay"

"Chemist nearby. Some difficulty for unfit elderly clients. Car park needs a 'way out' sign"

"Comfortable,, clean, helpful and friendly staff. Good restaurant."

"Friendly staff gave us directions to were we going short cut "

"Great venue for a chilled new year break with walking in the local area and relaxing in the spa."

"Lovely hotel, staff were so friendly and polite. Our room was lovely and clean and had everything we needed. Food at the hotel both in the evening and breakfast was all freshly cooked to order with a great selection."

"A very cosy hotel with absolutely fabulous views. The family room was really spacious, with a comfortable double bed and a single, giving us plenty of room to relax. Although the hotel itself is a little outdated, the stunning views more than make up for it and add to the overall charm. We had a lovely stay and would definitely return. Highly recommended for comfort and scenery"

"Everything about this hotel was excellent."

"My parents recently stayed here and found the staff to be exceptionally helpful and kind. They were made to feel really welcomed and valued. The accommodation was great and they thoroughly enjoyed their stay."

"The rooms were spacious with a separate lounge area, well decorated Shower was terrific. And really comfy bed The restaurant was excellent with local seasonal food "

"We stayed in a very clean room and the staff were very polite and attentive"

"Perfect night’s sleep"

"Friendly, helpful. Made welcome,"

"We had a fantastic stay. We felt so looked after by all staff. We were particularly impressed with the young man who showed us to our room (despite a small key issue) and served us at breakfast - he was so polite and professional, he's an asset to the business! The room had everything we could need during our stay - comfy beds, nice toiletries provided in the bathroom and the biggest biscoffs I've ever seen! I would definitely recommend Creates to anyone visiting Monmouth! <3"

"Our room was very pleasant and had everything we needed. The staff were very pleasant and quick to rectify a small problem I had. "

"The room was spotless and was well maintained with everything functioning as it should. The staff were courteous. The restaurants were spotless too. "