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"As soon as I got to the resort, the staffs were so welcoming. Extremely helpful, even with a language barrier they tried their very best to communicate with you. They weren’t pushy to get you to buy anything, no obligations. They understood you just want to enjoy your vacation. It’s their job to sell or advertise certain amenities/activities/memeberships/tours, like any overseas vacation. They made everything accessible, making reservations was easy. They don’t expect tipping. Although I tipped...

"Food was okay Staff was not friendly only a couple were"

"Space was very clean and there was lots to do and many great food options"

"The room was clean, the swim up bar was nice, and overall the pools were well kept and clean. However, there were cockroaches in our swim up pool in our room and in the restaurants. The food was also subpar. We were only allowed to book 1 reservation throughout our entire stay, which was disappointing because the only other place to eat was the buffet at nighttime. The buffet was not great, there were cold cuts and dairy based sauces just out, not on ice. Would not recommend."

"Sta"

"My husband and I started our stay off on the wrong foot during check-in. Although we had paid for a fountain-view room, we were initially assigned a room overlooking the back of another building and a few palm trees. We didn't realize the mistake until we arrived at the room, which meant having to return to the front desk to get the issue corrected. For a hotel of this caliber, it was a disappointing first impression. Unfortunately, the service throughout the resort did not improve our...

"Everything was perfect"

"Everything was wonderful! We will most definitely book there again."

"Well FIRST CHECK IN WAS DEFINITELY NOT GOOD…STAFF WAS NOT READY FOR AMOUNT OF PPL. CHECKING IN ON MAY 27 …..HAD TO REPEATILY ASK BOUT ROOM WHICH WAS CHANGE TO ACCOMMODATE MY WAIT TIME……OTHER THAN THAT ITS A NICE HOTEL….POOL CLOSES A LIL REALY ..6PM….WHY…REALLY DONT CARE 4 2 TWIN BEDS PULL TOGETHER.REATHER A KING BED……"

"Not sure where the “5 star” resort claim is coming from given that it’s more of a 3 star- 1. Check in was horrendous (states 3 pm but rooms aren’t actually ready by then as stated by previous reviews) 2. Rooms are filthy and barely functional- my husband took his socks off when we got to the room the very first day and the bottom of his feet already turned black within only a few mins of being there; unfinished tile work in the bathroom, very poor craftsmanship, stains on sofa, drawers that...

"Staff was excellent"

"Great"

"Stuff are very friendly. Pool area is very nice."

"Todo estuvo excelente."

"Bad attention, there was a lack of work staff, if you want to eat in a restaurant you have to queue for 3 hours because it is on a first-come, first-served basis but when you arrive at 5:30 there is no one and they tell you that they are full until 7:30 or 8, there are always more than two restaurants closed, so that they transport you inside the hotel they pass you by empty and tell you that they are going to pick up someone, I stayed 5 days and still does not pass the one who puts the things...

"Nothing unique. Beach was nice but water was too rough for the children. Mahi was nice but could definitely use some upgrades like paint and replacing equipment."

"Fantastic entertainment team and good food. Staff were mostly helpful, the hotel was clean, and there were always plenty of sun loungers available. The water slides are great and the buffet was excellent, especially at breakfast. No problem getting reservations at the other restaurants- steak house is great others are average. The beach is nice, although we found it even better if you walk a few minutes away from the hotel. Unfortunately, I can’t give 5 stars because of some of the day pass and...

"First and foremost the resort was beautiful, but the experience was tainted by the lack of hospitality and friendliness of the staff. Also the food at the buffet was not good at all, besides the jerk chicken and salad that is served @ “the reef”. The drinks also were lack luster. The resort could use a lot of work regarding those things mentioned. Especially the lack of poolside service as well. There were hardly any staff that came over to ask if we needed anything. Also be aware that there is...

"Sadly overrated. Too many glitches with room that could have easily been resolved if someone cared. The property seems to be more interested to cater to incoming cruise ship guests than those paying full price. Dining establishments grossly expensive for subpar food with staff more interested in additional tips on top of the already mandatory included tips, rather than service. Would not return."