Find all hotels by Independent in Crest Hill, IL from SAR 337

"Breakfast was great- many selections to choose from. Only negative is I took my 2 granddaughters to the pool and I counted 65 kids in the pool. Never was able to use the pool during my stay which was a major decision in my choosing your hotel. "

"The breakfast wasn’t apart of the room"

"Room had broken glass from previous stay under bed when we took are used bedding off from are night before leaving we found four other fitted sheets understand it not sure if they were used an jus put a new one on ares but there was also rose peddles we never used that fell out or the sheets we took off that never belonged to us. Also my fiancé going to get breakfast in morning stepped on a screw that was next to a door when stepping on Gravel somehow there was a few outside the door not sure how they got there but when he reported it to front desk she was suppose to have manger call him an instead she avoided him before check out an when he went to return the key she made comment about how she was about to charge us 15 dollars due to we were 2 mins coming up on checkout vs asking about are issue an him getting nail stuck in shoe it’s in a nice location b for how much you pay an the when is mannerisms and how clean it is how clean it appears to not be. I would never stay there again."

"The staff were very helpful and friendly, my room was excellent and overall a wonderful stay. There was construction ongoing one floor below but it generally didn’t impact my stay. "

"Always a great experience coming here, that’s why we are coming back over and over. From amazing personell and service, to gorgeous golf course and garden views, to very clean rooms and so good food at hotel restaurant. A gem! And don’t miss the golf course, is really nicely maintained and very good course. I will be back.."

"Breakfast was uneatable. Room was clean but the bathroom did not flush properly. The shower was not working well either. I stayed there for 2 nights and was out during the day and did not want to go back to the room."

"Unfortunately, when I arrived at the hotel, noone was at the desk - and after I walked around and came back, the young lady appeared and said she saw me she was waiting on me to come back around before she came to the desk ( truly didn’t give me a good feeling), so I checked in she pointed out the restaurant, and that was the end of my introduction. When I got to the room, it was clean however, the towels appeared to be dingy, and the refrigerator had rust in it so needless to say, I would not dare to put any food in it. There is no microwave in the room and I just presumed that there was not one available however I saw someone from the staff using a microwave in the hall across from the elevator and I commented on it and she mentioned that there’s one on every floor in this cabinet in the hall. I’m not sure how I was supposed to know that. A minor point here : There is a clock in the room that had the wrong time the entire time I was there. Confusing since it reflected eastern standard time which is the time zone that I live in instead of central standard time ( where the hotel was) so it led to a little bit of confusion. There appeared to be a snack bar, but there was nothing they gave me any indication as to what my access should or should not be to that area. Lastly, when I checked out, there was no inquiry as to how I enjoyed my stay and nothing about we hope you come back so I probably won’t! This is not what I expected from this chain!"

"5 stars "

"Had to stand at the desk for 10 minutes before anyone showed up to check me in. Otherwise a pleasant and comfortable stay."