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"The hotel room itself was great but the hotel staff was not friendly or accommodating. We asked for an extra key to our room and were berated and threatened that if we lost it there would be a major fine….i travel for a living and have never been told this before… I also think there is a major security issue with the hotel not having any phones in the guest rooms—what are guests supposed to do if they need help or emergency services? The last issue was that of the dishes in the kitchen—there...

"انصح بها نظيفه وتصلح لشباب "

"فندق جيد والموقع رائع "

"Great location Excellent breakfast Safe Friendly staff"

"Great hotel. Rooms were clean beautiful rooftop view. Staff super helpful and accommodating"

"Charming , sophisticated gem in Madrid. Even under construction the hotel was impeccable. Can’t wait to see it completed. We loved our Top floor terrace with sun loungers and outdoor shower. The staff at breakfast and the staff in the lounge at night bend over backwards to accommodate. Remembering preferences. We stayed 5 days and loved it. Breakfast was plentiful with many choices. Lovely hotel!"

"Best breakfast in Madrid! I love this hotel, the staff is friendly and knowledgeable. Rooms are comfortable with good linens and very clean. What I love the most is its proximity to Plaza Mayor, Plaza del Sol, El Corte Ingles, Mercado de San Miguel and many many restaurants and bars."

"too many stairs. Not recommended for old and disabled people. Other than that, it was a nice place to stay"

"Avoid this hotel"

"Well the hotel was good but the workers at the restaurant they wasn’t so nice they wanted to force me to eat or I can not have drinks at the restaurant that is not okay because I’m coming from New York and here we drink first and then we eat after we think is the right time that was my concern specifically when we are on vacation that was one of the things I didn’t like about the place if you don’t order food at the restaurant you can not have drinks FD that is not right when you spending money"

"Great location, room was spotlessly clean. Staff really friendly and helpful."

"Overall good place to stay. The room was clean and beds are comfortable. They left us water chips and some small snacks. The bathroom is very small and tight, hard to change in there. There is an old elevator that only fits one person at a time. It does take time to go up and down and when the elevator is occupied, it gets tiring to go up 4 flights of stairs. However, it’s nice that the option is there. The location is very practical, metro station is nearby and walkable distance from the...

"Air-conditioning not very good"

"Nice, clean, and conveniently located. The space is a little tight, but then again, those of us used to larger accommodations in the US need to remember that things are properly-sized in Europe."

"todo excelente, unicamente el desayuno se me hizo caro para el tipo de desayuno y con pocos platillos"

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