Find hotels near Chocolate Museum, Cologne from SAR 362

"This hotel feels like home, clean, comfortable and very safe. It is very close to the Cologne cathedral which is very convenient. The staff was VERY nice and helpful, we'll definetly stay here and/or recommend anyone to stay here."

"We had a great night there. Hotel was in a great location, front desk staff was super friendly and they have great perks. "

"Great hotel with great location "

"Great place for last minute stay"

"We arrived early and were told our room would be ready by 1:00 PM. When we returned, there was a technical issue with the door, and unfortunately after about two hours the problem still could not be fixed. The wait and back-and-forth were frustrating, but I do want to give credit to the staff for how hard they tried to help. They kept us informed, made sure we were comfortable, and ultimately offered to move us to a sister hotel with a cathedral view. While the experience was inconvenient, I appreciated their professionalism and genuine effort to resolve the situation."

"Dear Hyatt Regency Köln Guest Relations Team, I am writing to formally express my dissatisfaction regarding an experience I encountered during my recent stay at your property in Cologne, Germany. Despite the restaurants on-site appearing to have available capacity on the evening in question, I was unfortunately unable to secure a dining reservation at either of the two hotel restaurants. As a result, I was compelled to leave the hotel premises and travel into the city centre in order to dine — an inconvenience that I had not anticipated, nor considered necessary given the facilities advertised as part of the guest experience. This situation had a significant impact on the overall enjoyment of my stay. As my evening was spent travelling to and from the city centre for dinner, I was subsequently unable to make use of the hotel's leisure facilities, including the swimming pool and spa areas, which I had very much looked forward to. I trust that this matter will be taken seriously and reviewed accordingly. I would welcome the opportunity to discuss this further and to understand what measures might be put in place to prevent similar inconveniences for future guests. Thank you for your time and attention. I look forward to your response. Yours sincerely,"

"The room was spacious and had a kettle and nespresso machine. The pool and sauna were an added bonus. Breakfast was lovely, so much choice ,hot and fresh. Short walk to cathedral, bars, restaurents and station"

"Clean and modern room with very nice and spacious shower and bath!"

"Good staff, no many options of restaurants or bars"