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"Zero Stars!!! Avoid this hotel at all costs. After a 9-hour drive from Florida, we arrived at Homewood Suites Shreveport at 1:00 a.m. for our confirmed reservation, only to be told, “we messed up and we don’t have a room for you. I guess I should have called you.” They sent us to the Hilton Garden Inn. We specifically booked a room that was advertised to sleep six (2-queen suite with a pullout sofa). The replacement room had only 2 queen beds, no sofa - sleeping 4. When I pointed this out,...

"Ok for one night, our room was not clean"

"Staff was exceptional, and really friendly and helpful. Bartender Steve was a hoot! Really made us feel like we were his guests. Check in was a breeze, with no surprises."

"Nothing clean ghetto, odor"

"Paid online. Arrived. Left because we waited 15 minutes at the desk and nobody ever checked us in."

"Chair in room missing wheel. I almost fell over while attempting to sit down. Shrubs overgrown in parking lot. Landscape poorly maintained. Elevator dropped about a foot before door opened. Bad optics."

"The pool was closed even though it shows it to be open. The breakfast didn't have a lot of options and it's advertised as a Continental breakfast. Otherwise the room was comfy and air conditioner worked great with this heat. Staff were helpful and were always cleaning and busy."

"Its smelled.like mildew, the AC barely functioned. And the room was not clean"

"Enjoyed my stay, just wish we hey would update the bedding. They’ve had the same bedding since 2015. And the tv did not work. And the pool has been down for like 5 years now😒 but everything else is great"

"Non smoking room smelled like smoke! Outdated stuff in room It served the purpose but needed to be a little cheaper for the quality "

"Their rooms were OK"