"I booked 2 extra nights accidentally because of the different time zones and the hotel refused to refund me and then they tried to charge me extra for a comforter and harassed me via text. This was an honest mistake on my part because I live in the US and Bali is 12 hours ahead and the hotel was not understanding at all. They literally refused to refund me"
"We had such a wonderful stay and a special thank you to Valda, Dama, Sara and Wijaya for their exceptional customer service! Everyone went above and beyond, and nothing was ever too much to ask.
The rooms were large, beautifully appointed and immaculate, with lovely touches including turn-down service. The property itself was extremely well maintained, with a **rooftop pool, onsite restaurant and happy hour**. The TV also had Netflix, which was a nice bonus.
The location was convenient, in a...